CrowdSupport®
Highlighted
Level 2: Rookie

Bigpond email suddenly stopped sending?

Answered

Hi All,

My big pond.com email stopped sending about 7 or 8 days ago, but receiving is okay. I use a desktop and haven't changed a thing recently. One address stopped and two continue to work.

Any ideas how to fix it. .I tried the on/off switch but no good.

I use outlook on windows XP.

All works fine if I go into Bigpond via webmail.

The error messages say 503 Authorisation required, and 0x800CCC78

All help appreciated.

Geoffr177
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 2: Rookie
Accepted Solution

Re: Bigpond email suddenly stopped sending?

Many thanks  for your help/solution. It was a tick in the authentication box, although what caused it to require a change is a mystery as it has work unticked for 20 years!

Geoffr177

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Bigpond email suddenly stopped sending?

In the outgoing server settings your should have:

smtp.telstra.com as the out going server, SSL enabled on port 465 with authentication enabled using your bigpond email address and password
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Highlighted
Level 2: Rookie
Accepted Solution

Re: Bigpond email suddenly stopped sending?

Many thanks  for your help/solution. It was a tick in the authentication box, although what caused it to require a change is a mystery as it has work unticked for 20 years!

Geoffr177

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit