Level 1: Cadet

Bigpond email system hard bouncing legitimate emails

My company sends marketing emails to  Bigpond accounts. In the past week or two, we've received a lot of complaints from Bigpond customers stating that they have not been receiving our marketing emails. 


Is there something wrong with Bigpond at the moment? We are not on any blacklists as far as I can tell.


Another person in my company emailed the postmaster, and apparently he said that Telstra will only help if a Bigpond customer complains to Bigpond. I don't think that's reasonable at all. We can't make our customers complain to you, and then chase them up for your response. 

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Level 1: Cadet

Re: Bigpond email system hard bouncing legitimate emails

Hi, the postmaster just responded to me. Please disregard my post for now!

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