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Level 1: Cadet

Bigpond emails not working on outlook

Hi

just got a new laptop with Microsoft 360.  I added both my bigpond email accounts to outlook.  one works fine, the other is only showing emails from 2016 and nothing else. 

can not send or receive from this one either. I have deleted and re added the account that is not working to no avail.

Why? and how can I fix this please?

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