Bigpond mail IS NOT CURRENTLY WORKING

[perriko]

Telstra/Bigpond mail IS NOT CURRENTLY WORKING - Despite what your service status website says! Call help line.... hold forever! chat line... too busy to respond (please wait and watch our ads).

[TWBA]

same, mine isn't working today either.

[school]

My Bigpond is not working either. What is the issue?

[TWBA]

Telstra says no issue....probably another coverup

[neri72]

Thank god! I thought I was going crazy after being away and now urgently need to check emails and it keeps giving me an error but I can log in fine to Telstra account. GRRRR!!!

[vanessas1]

I cannot access my bigpond email via my phone or my account.  Only been since today and I haven't changed anything. Is this a national outage or just me.

[Jan41]

want to accessmy emails

[neri72]

Mine too and see others are having the same issue so figure there must be a secret problem

[Rog2]

Yep bigpond mail off the air  , mine isnt working either, heck of a way to try and run a business with telstra. forget the 10 minute wait time more like 30 and then no good

[JackOster]

Hopeless, and the Virtual Chat is even worse

[Shankyx]

Can we get an update here Telstra ASAP.

Can you confirm we can at least still receive mail? I am waiting on a reply regarding a job application. If the reply doesn't go through I look bad to the company!

[abthomp]

Cannot currently access my Bigpond mail via either Outlook or by logging into my Telstra account

[eloco]

Not working here also...

[abthomp]

Exactly the same problem here. Account is accessible but not e-mail

[CR66]

Telstra/Bigpond mail IS NOT CURRENTLY WORKING , when I phone they want me to change my setting for my email, saying nothing wrong in our area TOOWOOMBA

[Ewi]

mine isn't working either - does anyone know if telstra has actually this outage

[nismo]

Mine's still down

[cf4]

There is a outage even online webmail is not working. Try logging into Web mail at link below. If you can't log in then there is no problem with your settings,
https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2Fwebmail

[nickf]

Agreed, Telstra Email is not working, for approx 1hr now.

Not at home on PC.

Not on phone via WiFi.

Not on phone via 4G.

Not via direct connect to Telstra website, then WebMail.

Other email services from Google/Microsoft do work.

[TWBA]

same, from same area...no bigpond email as well

[Yunak]

Mine also. Tried the online trouble shooter. It COULD/DID connect to my webmail and returned working correctly response. Tried again and momentarily connected to my primary mailbox but then it "faded" and requested I log in. Could not repeat this but my Thunderbird who kept reporting failed to login showed an instance of a "No Name, No subject" email received in to my primary mail box at that instance. I think everyone is busy on Chat,, disconnected after 20 minutes. Just hoping my emails are not urgent.

[markathome01]

I too am having problems - but - this problem occurs regularly and sometimes it is days before I can login to my email accounts on web, or my outlook, or other providers.   It is SO FRUSTRATING.  I open my outlook 365 for example - the system kicks in and starts trying to update my folders with content then BOOM  the login box asks me to enter my password.

Something fundamentally not working in Telstra here (do not get me wrong - I like Telstra - clearly they need to address the recurring problem.

Cheers

[justlooking1]

Same here. Windows Mail, Samsung Email and Telstra Webmail all having login issues to  bigpond email 

[kymp · Accepted solution]

Been down all morning

Wait times on hold> 20mins.

Pathetic service.

[Chaley]

Mine is down too.

[angeloghasper]

Mine was Ok at 8:57am but then went belly up.

[abthomp]

Why is it
1. That the organisation we pay to provide these services doesn't know when it is not providing these services and
2. Why does the organisations "Help" always start with - "it must be a problem at your end"
Their servers have fallen over again. Why can't they just admit it?

[nismo]

I JUST GOT ACCESS TO MINE!

[km01]

Has anyone received an update from Telstra yet? This isn't ideal when you're waiting for time sensitive documents to get through!!!

[nismo]

Try logging in again, I just got access to mine.

[nismo]

There's still problems though! I can't read messages & can't send.

[Shankyx]

Mine is still out... Phone email and webmail on laptop, neither work

[HTurn]

I can't receive emails!!!!

[B73]

Yep, mine not working on any device either.

I have tried sending to myself and it doesn't arrive and nothing leaves any device either.

[HTurn]

I can't access my emails either =(

[Danara]

Email not working for me either - Sunshine Coast Hinterland

[HTurn]

I had emails until 8:18am then nothing.

[LadyK27]

My Bigpond email accounts not working either. I have been in queue for chat for over an hour and can't find out what the problem is. I rely on email for communication as I'm hearing impaired and it is so frustrating when Telstra won't acknowledge problems.

[Giorin]

Email was receiving not sending via outlook. Now nothing at all. Could see it on webmail before now it says "mail folder can not be retrieved" and now my outlook on PC is empty all my sub folders gone?????? What is going on. Web site kept saying no faults only now does it say faults and it is back timed to 8am.

[pp21]

I have the same issue, can't access from my outlook or via the net. Yet when you look at faults it says there's no issues. I looked at internet faults, I put my address in and says my home phone is out, but my home phone is fine I'm calling bidpond support on it as we speak and it's working just fine.

[Tamar]

I can still get into my account- just not into my Webmail

[BMan57]

My iPhone X (ios12) and windows 7 laptop cannot send emails. I keep getting reminders to “enter network password” even though it’s there and I’ve never changed it. I’m in Melbourne. Anyone else having a similar issue?

[dweeze]

webmail continiuous loading symbol. Mail client password not being accepted. What is brokoen?

[MissTee]

Being asked for account verification - advised that password has been changed.

This is across all devices. Restarted them and reset modem.

My Telstra password lets me into my account but not my email. Short answer is my password has NOT changed.

I am in the middle of important business correspondence!

Wait time on chat is over 30 minutes and counting.....

[NEDAW]

I am having same problem

[MissTee]

Yes, and have just added my 2 bobs worth above (same city also)

[Otto7]

Same. I can log into webmail but not any of devices and PC client

[MissTee]

I can't even log into webmail directly. I can log in to the general account.

[m_j_short]

I was receiving emails on Apple Mail on iOs devices earlier. Bigpond mail now not working on Outlook on Mac Pro, or apparently now on Apple Mail on iPad. Just the crappest email service, fix it up Telstra, just not good enough for Australia's premier telco.

Problem is, I don't really want to change my email address, might divert for the time being

[MissTee]