Level 2: Rookie

bigpond.net.au POP3 email setup

I am trying to set up an old bigpond.net.au email account on windows 10 mail. I have tried following Telstra's setup for old accounts, but entering them into the right boxes is my problem. The email help page tells me to add this to incoming server mail.bigpond.com Outgoing Server mail.bigpond.com But im supposed to enter port numbers 995 for incoming and 465 for outgoing,  I have also tried this, Incoming mail.bigpond.com:995:1 (similar to imap) Outgoing mail.bigpond.com:465:1 That didn't work either, I know I should use another email program or webmail but my friend wants to use it... this is beyond my expertise at the moment. Windows 10 mail works fine for emails like bigpond.com using IMAP no worries but using POP3.. Any help would be appreciated.


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6 REPLIES 6
Level 8: Inspector

Re: bigpond.net.au POP3 email setup

POP3 protocol allows you to download the email to the client and removes it from the telstra server. imap allows you to read the email from the telstra server via the client without dowloading to your email client. You should read about the difference between POP3 and imap.

 

Also the email server mail.bigpond.com has changed.

 

Refer https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-windows-mail-10

“Have you tried turning it off and on again?”
Level 1: Cadet

Re: bigpond.net.au POP3 email setup

Thanks for the reply Marty, but still no good matey.

On telstra's website, if the email ends with bigpond.net.au it has to use POP3.

We can log into his webmail no worries.

If you copy and paste their server settings for IMAP imap.telstra.com: 993:1 they have left a space after the colon....

I have even tried using windows sandbox (I don't want to leave traces on my puter) and set up the email on Thunderbird and it still coming up with the same log in problem.

Going give support a call today to check what to do next, Like I said I have set up mine with bigpond.com and that works like a charm.

Do you have any pop3 server numbers other than what I put in my initial post?

 

Here are some of telstra's help pages I've tried.

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-windows-live-mail

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-email-on-windows-mail-10

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

We're trying to change the password to see if that was an issue, but we get the "an error has occurred"

Level 8: Inspector

Re: bigpond.net.au POP3 email setup

Here you go... 

 

Enter the POP3 settings

 

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

“Have you tried turning it off and on again?”
Level 25: The Singularity
Level 25: The Singularity

Re: bigpond.net.au POP3 email setup

There should be no space before the 993, and I have no idea why there is a :1 after it. I suspect it was entered in by mistake. Leave it off.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 8: Inspector

Re: bigpond.net.au POP3 email setup

I agree with Jupiter and also at a loss as to why they have the port number “993:1”

 

Keep in mind that when setting up email accounts the incorrect password can cause headaches. Try changing the password and see it that helps.

“Have you tried turning it off and on again?”
Level 2: Rookie

Re: bigpond.net.au POP3 email setup

Thanks everyone for your generous help. The problem was with the password.
The password had been changed, though, the changed password would still log into the webmail, but would not work for windows10 mail. The website email will except different password combinations but it looks as though windows 10 mail requires a different set of rules when it comes to passwords, something for the memory bank...

 

Server settings were

imap.telstra.com:993:1

smtp.telstra.com:465:1

and had to "uncheck" all the boxes below in the settings, weird.
We had a Telstra lad "Mark" who spoke Aussie english take over the computer with "logmein123" we could not understand the first Pakistani or Indian, spoke too quick with their lingo, maybe there should be a number to press for Aussie lingo lol.

Once again, thanks for your time and patience.
Best regards to everyone.

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