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Level 1: Cadet

Bigpond password retrieval

My sister-in-law is trying to access her Bigpond email account on a new computer. Her late husband set up the email and she does not have the password.

 

When we check the forgotten passord option it just says it will send the reset link to the email address........ which of course she can't access because she doesn't have the password.

 

Is there any simple way out of this nightmare loop?

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