Level 1: Cadet

Bigpond Web mail will not download

Again I have problem of Bigpond web mail not downloading and timing out. This is 3 time in as many weeks that I have had this problem even though Telstra said they were aware to the problem 2 weeks ago then said they have fixed it.

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Support Team
Support Team

Re: Bigpond Web mail will not download

Hey Bridie2, best thing to do would be to have a chat with tech support. Right now, the quickest way to speak to a person at Telstra regarding this (aside from me) is through the My Telstra App. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/zuak5

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