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Level 1: Cadet

Can receive emails but not send

Hi, I am working on a MacBook Pro running Sierra. I have email through both MS Outlook and Apple's Mail application. Until yesterday, everything was working fine. Now I find that I can receive emails but cannot send through both applications. However when I log into the Telstra site, I can send emails through the webmail. The error message that I get is "5.7.1 5E865EB511FDEAEF Message content rejected due to suspected spam. OB703". Any suggestions on what to do?

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Can receive emails but not send

Slightly different issue but the core process to get it fixed is the same. Fill out as many of the details you can outlined in the post and send it to postmaster@bigpond.com

 

https://crowdsupport.telstra.com.au/t5/broadband-nbn/unable-to-send-to-bigpond-mailboxes/ta-p/753139

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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