PerterB
Level 2: Rookie

Can't receive email !!!

I'm using MS Outlook 2016 . I could not receive any emails from Bigpond imap server start from 11 Aug 2021 until now.It showed " No response from imap.telsra.com . I'm in Hong Kong for business. What can I do ?

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8 REPLIES 8
PerterB
Level 2: Rookie

Can't receive mail

i'm stady

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Can't receive mail

What method are you using to access your emails in Telstra Mail?.

 

Have you tried accessing your emails via Telstra WebMail?.

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Can't receive email !!!

You could compare your settings to those recommended for Telstra Mail.

 

Is your account accessible using Telstra WebMail?.

PerterB
Level 2: Rookie

Re: Can't receive email !!!

Yes ! I can access my webmail.This is not related to the Outlook setting , Internet connection and mail client.I used VPN connected to Australia , US , UK  , it could connect to the your imap server , but I fall back to Hong Kong Internet service provider, the connection showed "time out". Why ? 

 

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Can't receive email !!!

So do you your emails download if you do not use the VPN?.

PerterB
Level 2: Rookie

Re: Can't receive email !!!

If i don't use VPN , The Outlook will prompt " cannot synchronize subscribed folder " because the mail client cannot connect the imap server or the imap server is very busy. Is it Right ?

PerterB
Level 2: Rookie

Re: Can't receive email !!!

Dear Support ,

 

Last weekend the connection has some improvement between HK and Telstra mail server,  but today the connection doesn't work !!!  Why ?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Can't receive email !!!

Nobody in this forum has access to Telstra's systems to investigate the problem.

 

You will need to send a message to Telstra support using the chat function in My Telstra (app or telstra.com website).

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