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Level 1: Cadet

Can't send email, outbound connection refused - help.

Can no longer send mail from Thunderbird, keep getting "An error occurred sending mail: The mail server sent an incorrect greeting:  nschwcmgw06p BigPond Outbound Connection refused. OB113." error since last night.

 

My mail box has not been migrated and I have double checked all of the recommended settings.

 

Note, I can receive emails fine.

 

Any help greatly appreciated.

 

Thank You

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6 REPLIES 6
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Telstra (Retired)
Telstra (Retired)

Re: Can't send email, outbound connection refused - help.

Hey Adrian

could you list the current settings in thunderbird for your outgoing mail server?
Also how are you connecting to the internet when trying to send? is it through a Bigpond or Telstra connection, or a wireless device from another provider?
Cheers

Josh | Tech Expert |
Need additional help? Book a Telstra Tech Bar appointment.

Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra
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Level 1: Cadet

Re: Can't send email, outbound connection refused - help.

sure: 

 

Outgoing Mail Server: mail.bigpond.com

Port: 25

Connection Security: None

 

my mail box has NOT been migrated to Live yet.

 

Thanks!

 

Adrian

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Telstra (Retired)
Telstra (Retired)

Re: Can't send email, outbound connection refused - help.

thunderbird sometimes throws up firewall alerts when i use it at home, can you check that your firewall is allowing the incoming messages through and that it doesnt have that port blocked?
Josh | Tech Expert |
Need additional help? Book a Telstra Tech Bar appointment.

Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra
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Level 1: Cadet

Re: Can't send email, outbound connection refused - help.

well done! problem solved. Thank You so much.

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Telstra (Retired)
Telstra (Retired)

Re: Can't send email, outbound connection refused - help.

no probs adrian, if you would like to tag this one a solved it'll help anyone else with a similar issue pick up this thread Smiley Happy
Josh | Tech Expert |
Need additional help? Book a Telstra Tech Bar appointment.

Although I am Telstra staff, any views express are my own and don't necessarily reflect those of Telstra
Highlighted
Level 1: Cadet

Re: Can't send email, outbound connection refused - help.

I have this same problem.

Bigpond outbound connection refused OB110

an error occured while sending mail

The mail server sent an incorrect greeting nschwcmgw 06p

 I can still receive emails.

I am using thunderbird as email client.

Can somebody please help.

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