Wizit
Level 4: Private Eye

Can we Filter Spam Emails at the Server Before they hit the Client?

Answered

Hi we have been with Telstra Home Broadband for two weeks.  We are suddenly being bombarded with lots of obvious spam emails to each of our 5 mailboxes - often the same rubbish in each

 

I just got off a Chat about this and am not happy.

 

Their only answer was to wait until the spam email had reached the client and then mark it as Junk so it goes to the spam folder. Hopefully I don't get the virus or trojan that the email was carrying...

 

I asked if Bigpond then scanned the Junk Mail folder in my account and updated their spam database based on what they found.  No answer so I assume "no".  I then asked what the difference was between marking my email as Junk or simply deleting it.  Again no answer.  Maybe the person did not understand my "difficult" question...  Is there a difference in terms of what then happens to the spam email?

 

With our previous ISP, we could log in to "My Account" and adjust the level of spam filtering on a scale of 1-10 and I was hoping Bigpond had something similar, but no...  They also had an efficient spam net which blocked almost all of it.  We could then at any time go to the server junk mail area and check for valid emails.

 

Does every Bigpond email recipient simply put up with lots of spam as a part of life and delete it many times daily?

 

Does anyone out there have an efficient method of filtering out the obvious junk spam emails before they hit the client (phone, tablet, computer)?

 

Thanks in advance.

Wizit

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Wanglese
Level 22: Superhuman
Accepted Solution

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hey @Wizit,

 

IF your bigpond.com email account is held at Windows Live  (outlook.com) you can sign on there and run the sweep and junk filters there.  I do:

filters.PNG

 

It works pretty well.  A small amouint gets through, so I go in every so often and mark stuff as junk, and it learns.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Telstra did have an Email Spam Filter, however it was $2 or $2.50 a month as an 'extra' and I honestly do not know how well it worked.

That being said, I do recall reading that it was a part of the Broadband Protect system Telstra have as well, which if you are on one of the new bundles is included at no extra cost... but I haven't tried it myself. https://www.telstra.com.au/broadband/extras/broadbandprotect

 

Personally I just used outlook's system to update my settings and I don't get much spam with that in place.

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Wizit
Level 4: Private Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hi DrQwerty90,

 

Thanks for the reply.  We have Telstra Broadband Protect and it works well for Web Site filtering.  However, it does nothing that I can see for email spam filtering.

 

We check mails on iphones, ipads, and macs so having one solution like Outlook filtering would not work for us.  We need to somehow block the emails at the server.

 

Thanks

Wizit

Wanglese
Level 22: Superhuman
Accepted Solution

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hey @Wizit,

 

IF your bigpond.com email account is held at Windows Live  (outlook.com) you can sign on there and run the sweep and junk filters there.  I do:

filters.PNG

 

It works pretty well.  A small amouint gets through, so I go in every so often and mark stuff as junk, and it learns.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


View solution in original post

DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Sorry, yes. I meant outlook as in outlook format rather then the outlook software. Sorry I wasn't very clear, but yes exactly as wanglese has said the outlook.com spam filter works pretty well and catches it at the server. I have mine synced with mail on both my OS X laptop and iPhone and don't get any spam... Except for MS stuff occasionally when they change things lol.
Helpful Links

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DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Also given you have only had the account a couple of weeks it should be in the windows live mail / outlook.com format by default, they haven't set up new emails in the old format for a while now.

I would expect you would need to access each account seperately via http://outlook.com, but once you set it on there as per wanglese's screenshot it should catch it via the MS servers.
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Wanglese
Level 22: Superhuman

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hey @DrQ,

Yeah, the Outlook system learns pretty well doesn't it?, and I think it's getting better.

 

Once you block a particular spam, it pretty much takes care of it. Sadly, I'm still getting hit with some wierd porn rubbish, but it hits the junk folder and I only see it when I check.

 

I wish they would introduce "Clutter", which works really nicely on Exchange, once you have gotten used to it.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Yes. I find it has gotten a lot better. The last maybe 18 months it has become expenetially better. It works really well now.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Wizit
Level 4: Private Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Thanks for the tips.  

 

So it looks like we just have to take time to train the system and hopefully the amount of spam coming through drops off.  Annoying but that's life I guess...

 

A related question then.  I see from the above comments (and I tried it myself) that if I go to webmail (in outlook.com) and mark an email as Junk, I get a popup saying words to the effect that Bigpond will use my recommendation to update their spam settings.  That sounds great.

 

However, does this same result occur if I mark the mail as Junk on my client (iOS & OSX)?  Because we are using IMAP, then the Junk folder on the device is synchronised to the Junk folder on the server (same with other folders like Inbox etc).  I am hoping that maybe Bigpond scans the Junk folders on a regular basis and adjusts it spam filter settings accordingly.  If not, it would be a true pain to try to get every family member to log into webmail on a regular basis to do this spam training.

 

Does anyone know if spam "training" from the client has the same result as training from webmail?

 

Thanks again

Wizit

DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Mine seems to however I have set mine up as an exchange email address rather then an imap in mail on both iOS and OS X and have no issues with it. But it never seemed to before when using it as a imap.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Wizit
Level 4: Private Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Thanks to all for the help and advice.

 

I will accept this problem as solved and move on - will try and mark a couple posts as "solution" but basically all comments helped.

 

Hopefully the system learns quickly so we can stop receiving this junk.

 

Thanks

Wizit

KevinShan
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Wizit, et al:

I am having the same problem with horrible spam filtering from Bigpond despite marking the spam in my Webmail. How do I know if my account is in Outlook.com and if not, how do I move it there in order to use the Outlook.com spam filtering?

Tagheuer
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

All well and good to be able to select the options suggested. But what do you do if a an email that is continually sent with the senders name as "(Unknown)" and has no sender address associated to these emails?

You can create a rule by right clicking and then selecting CREATE RULE Then placing that email in the delete option.

But the SUBJECT changes continually and the senders name is like mentioned (UNKNOWN).

 

So how do you get around this one? 

Tan777
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hi All

 

Just did a View Message source on a few of the (unknown) emails and although the address always change they all have one common in their email address i.e. mx.bigpond.com

 

So went into Option > Manage rules and set a new rule. Cross fingers if no email comes thru in the next 5 day will report either way.

ClaireC
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hi,

 

I am constantly bombarded with dozens of pornographic titled emails everyday since they changed me over to the new telstra email - the service is terrible and it won't let me block any email addresses or domains, just gives an message that it couldn't be done.  Why have a block button if you can't block anything? I can't let me kids near the computer - what if they see it. deleting or sending to junk has no impact. it is only getting worse. I am growing to hate this 'service' now. is there any way to block emails on the new system?

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

The BigPond mail servers automatically removes approximately 98% of all spam. This may still leave a large number of emails that reach your inbox. 

 

Spammers adapt to the changes in spam filtering and continually work around filters set up on mail servers and security software. They also have methods of concealing or spoofing their email address which can prevent spam filters from performing as expected. 

 

We are aware of an issue with the limit on the number of email addresses that can be blocked. In the interim, you can go to Settings > Organise Inbox and configure rules which will allow you to delete emails with specific words in the subject or from a specific email address.

 

I understand that this is not an ideal work around, but should help you in the interim.

 

Another thing to consider is how the spam is generated in the first place. Typically this is by allowing social media platforms such as Facebook etc to publicly display your email address, by clicking on phishing links, virus activity on your computer as well as some websites where you have registered your email address may sell that information to a 3rd party.

 

You can also report spam via http://www.acma.gov.au/Citizen/Stay-protected/My-online-world/Spam/reporting-spam-i-acma

 

- Shelly

 

 

 

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Acter
Level 10: Junior Detective

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

I seem to recall that one of the marketing features of the new Telstra email was its overall performance and safety.  See extract below.

 

  • Increased mailbox storage to 10GB for email and attachments 
  • Simple and easy to use across mobiles, tablets and computers
  • Improved features and spam filtering
  • No advertising banners to distract you
Badaxe
Level 2: Rookie

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

 

  • Improved features and spam filtering

 

Really? Prior to moving to the new Telstra Mail platform I have virtually no spam, since day one on the new platform I get about 5 to 10 very obvious spam/phishing emails a day. I can only assume that Outlook.com had a much better server based spam filter then the new platform.

 

Seems the only option we have is block individual addresses, which is not all that helpful in the long term.

 

I understand that no server based filter can catch 100% of the messages, however the ones that are getting throught are very obvious spam emails that I would had expected any spam filter should catch. Hopefully this issue has been rasied with the correct people and someone is looking at improving the spam filter.

 

 

S70BlackHawk
Level 4: Private Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

The fact that there isn't a report button in the default mail APP for IOS means the server side spam filtering must be better. However I know everything can't be blocked, but the "new" spam filter they claim is better is simply not. Why is it that all the emails come through to my phone with heaps of spam, but on the PC where I'm running Trend Micro that all the spam and junk are appropriately removed????? With switching to IMAP maybe I should just leave my home computer on 24/7 to do the job of "Telstra Mail TM" and leave it to the professionals who actually know what they are talking about when it comes to spam filtering. 😞
lufra
Level 2: Rookie

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hi Claire - i am having totally the same experience. Prior to the migration to the new Telstra mail, i received maybe one sexually explicit email every two months. Now it is several per day. Telstra's response when i phoned was to say they can't do anything to stop them because it is the sender's choice to send me an email!!!! my reply, that it didn't happen prior to the forced telstra change was just endless reiteration of how telstra can't control what other people do! But surely their server can stop them coming in. my kids can see these emails if they are on the computer, and that is just so not right. And no help whatsoever from Telstra. I don't think complaining to the Ombudsman will help, but that will be my next step, as it is ONLY since the change of email - something initiated by Telstra, that this has been occurring.

hmur584
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

I have also had to switch to Telstra mail and now receive around 6 spam messages a day. I block each one but they still come through. I had virtually no spam with Bigpond mail. Obviously the problem is with Telstra letting the spam through. Not good enough and extremely annoying. 

Spoiler

c
Cloudy5
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

I have spent hours on the phone to Telstra about continual receipt of pornographic emails. they don't seem to be able to filter them properly (am a Mac user). Surely the Telecommunications Act precludes sending unsolicited porn?

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Hi Cloudy5,

 

I would suggest logging into webmail via https://email.telstra.com and go into Settings. You can Manage your emails and set rules so that key words or emails from specific domains/mailboxes are send straight to the Junk or Deleted folder.

 

I hope this helps.

 

- Shelly

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TIMOGEN_1
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

@Wanglese

 

I already have these settings in place and still get the spam from the same senders/subject line.

 

I have tried blocking and reporting as spam (many,many times) via my webmail login to stop them getting to my PC inbox, but nothing has changed?

 

What filters do Telstra have in place to stop this?

What is the purpose of having a 'report as spam' option if it doesn't get blocked?

Why have a 'block sender' option if it doesn't block the sender?

 

I have read the suggestions and nothing as yet has changed the outcome? If there is actually anything that can be done, please share this info / link so I can stop this.

 

It makes it hard to run a business when so much time has to be dedicated to the obove-mentioned processes.

 

Thanks

 

 

solsta
Level 5: Eagle Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Seems others have an issue with Spam/junk filter not working.

Mine never worked but became an issue when I started getting 300 a day.

After hours spent trying to explain that the junk filter doesn't work and everything goes to the inbox I am no further ahead.

3 requests to have it escalated and nothing to tell me it's done.

After another 90min call just trying to make a complaint to get something done I am informed that someone will contact me in 2-5 days to discuss my complaint.

A customer for 20yrs and I have to wait that long just to talk about my complaint,then wait again to see if it's resolved.

As with other's spam filter worked fine in the old mail platform.

So much for being advertised as have a great security and spam feature.How many people have to complain for them to fix this?

Rod2017
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

I have exactly the same problem as several others.  Since Telstra moved to its new "better" mail system I get scores of clearly pornagraphic emails with headers.

 

Subjects clearly relating to s3x and even particular positions and appendages come flying in without this new "safer" mail stopping them.

 

So far, this new system (which I and I suspect 99% of other users never asked for) has been a debacle.  It also doesn't run properly on Mozilla so I have to use a different browser just for my emails.

 

But most of all it the fact it no longer screens emails with clearly pornographic subjects which really irritates me.

 

How do we fix what Telstra has clearly broken?

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

By logging into https://email.telstra.com and going into Settings, you can manage your mailbox by setting rules to move emails with set key words or from specific mailboxes to a folder (eg: Junk or Trash) of your choice.

 

This will then allow the emails to be filtered out on the server level before you access your email via an email program.

 

- Shelly

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nmth
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

The rulles you can setup are of limited use.

I set up a rule move anything with **bleep** in the subject to junk.

If you get an email with canal in the subject that will go to junk - not good.

I tried using quotes "**bleep**" but an email with canal in the subject went to junk.

I tried making the rule space then **bleep** but then both emails with subject **bleep** or canal did not

go to junk.

So basically you cannot even setup a simple rule like this.

I give up.

The bleep is the word i was trying to set the rule up for - so imgaine the word

canal without the first letter. interesting how they can set up rules on this section to get

rid of just that word but the email filter is so dumb it cant do it.

i am just putting up with loads of rubbish coming to my PC - thats fine i can filter it there

but i can't fliter it sucessfully on my ipad so i have loads and loads of spam and i have just

wasted time trying to setup these telstra spam filters and now i am wasting time typing this

- but maybe it will save someone else bothering with these filters.

I can't setup rules like move emails from certain address or domain as the sender address/domain

change constantly.

 

cretsiah
Level 21: Augmented

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

@nmth

 

have you tried setting the rules as 

 

IF FROM: whatever@fakeaddress.com then permanent delete?

 

with the 

 

IF FROM:  fakeaddress then permanent delete

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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nmth
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

thanks but that doesn't work as i noted

 

I can't setup rules like move emails from certain address or domain as the sender address/domain

change constantly.

cretsiah
Level 21: Augmented

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

@nmth in that case I would scan your devices with some online scanner

 

ticking all attached hard drives (including recovery drive)

ticking archives

unticking size limits 

 

and then trying again ..... 

 

im unaware of anyone failing to be able to use that particular rule style unless their system is infected) but I could be wrong

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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Mr_Steel_au
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Very good question,

 

the answer is NO. 

 

Bigpond will not support webmail spam spam filter options to my knowledge to date, and it never will.

Macca58
Level 2: Rookie

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

@Shellock - How many times do you have to read that specifying senders or email addresses to the block email settings DOESN'T WORK !!. Telstra / Bigpond's mail servers have NO effective filtering in place. The 50 - 70 cr@p emails I get EVERY day have t obe manually added to my Junk mail filter in Outlook, and it has onlyt  reduced the rubbihs by about 5 - 10 emails per day. Now how about Telstra getting the job done and put in place an acceptable filtering process at their end. It is obvious which emails are cr@p and from where they are coming - DO YOUR JOB Telstra. (and don't even go near Broadband Protect - free or otherwise, it is incompetent)

Macca58
Level 2: Rookie

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

" ...This will then allow the emails to be filtered out on the server level before you access your email via an email program..."

NO it will NOT Shelly - It doesn't work because these rules depend on the feral email senders using consistent keywords, addresses and mail servers, - They DO NOT accommodate us by doing that !!!
alapam01
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

In web mail select settings, then mail in the left column then Blocked Senders, enter the address or domain you wish to block

PeterH65
Level 1: Cadet

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Is it possible Telstra won’t provide a viable spam filter because they also market your email address. Emails are free but a mailing list is priceless.
barri
Level 5: Eagle Eye

Re: Can we Filter Spam Emails at the Server Before they hit the Client?

Those settings do not work reliably. I keep getting spam mail with variations of "Bitcoin" . I have settings to permanently delete emails with "Bit-Coin", "Bitcoin", "Bit Coin", "Bit C0in" etc etc in the "from" section and yet some of these still filter through. I got 2 today both of which should have been deleted.

 

I have been with Bigpond for years and I used to only get about 1 or 2 every few months, sometimes none in 4 or 5 months then in July and August I was getting over 50 a day, some were getting hundreds. It is now manageable down to a couple every few days but this didn't used to happen. I also have a TPG account in another house and I get no spams, none, zip, zero. I wish I could leave them but I would loose my valuable email address. Have a read of all the complaints on this site. I'm sick of it. Even gmail filters properly. I hadn't used my gmail account for months and I had no spams in my inbox and they were all successfully in my junk folder as they should. If gmail (and TPG) can do it then why can't Telstra? Good question isn't it?

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