ann11
Level 1: Cadet

Cannot access Emails through webmail

Hi, Can you tell me why I cant open or delete any of my emails, all that happens is an error comes up saying it took too long and do I want to tru later! well no I want to look at them now!

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8 REPLIES 8
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Cannot access Emails through webmail

Is the error happening while trying to log into WEB mail. I was unable to access My account or WEB on the week end. Had to restart PC to fix problem. Clearing browser history and trying different browser did not fix problem. If Windows 8 or later select restart as shutting down and then restarting does not fully reset PC.

kimu
Level 1: Cadet

Re: Cannot access Emails through webmail

Have you found a solution to this?  I'm also unable to log onto Webmail.  I keep getting an Error message "This request took longer and timed out". 

GWallace
Level 1: Cadet

Re: Cannot access Emails through webmail

Same, for weeks now. Customer support have given us a variety of meaningless responses, and done nothing to fix this issue.

Rob36
Level 2: Rookie

Re: Cannot access Emails through webmail

Hi There,

This error persists...and has become more frequent over the past two or three days, especially during peaks (morning and evening).

 

I would guess that its the same old problem with Bigpond webmail...there is insufficient compute, network or I/O bandwidth within the webmail architecture to accomodate peak loads. Why don't Telstra do something about this...maybe they should contact Google to check on how a cloud service email  system should be architected to accomodate lots of users.

 

If I had a business to run, I would not be using Bigpond.

Rob

polarbear73
Level 1: Cadet

Re: Cannot access Emails through webmail

I am having the same trouble, it is very frustrating as I am trying to run a business, and send/receive invoices & emails.  

Error

This request took longer and timed out.

butsy1962
Level 1: Cadet

Re: Cannot access Emails through webmail

Like many others, Bigpond Webmail is next to useless at various times during the day.

Inbox fails to load & error message appears explaining the process is taking too long.

Probably time to move to GMAIL if something so simple cannot be provided by the Telstra ISP

Mich54
Level 1: Cadet

Re: Cannot access Emails through webmail

I dont know why bigpond is so slow i need a fix

Lindy
Telstra (Retired)
Telstra (Retired)

Re: Cannot access Emails through webmail

Hi all, 

 

We did have some reported issues with the Webmail services earlier today, however we have now been advised that these issues have been resolved.

 

If you are still having issues, please speak with the 24x7 Technical Support team on 133933

 

Kind Regards 

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