Elise11
Level 1: Cadet

Cannot log in to bigpond email anymore

Answered

After having this email address for many years it suddenly popped up on my iPhone that the username or password for my bigpond email was incorrect. (I had not changed anything, it just stopped receiving mail due to this error).

 

I've tried everything to fix this - reset my password a million times, tried different email apps, phone and computer, Telstra mail - nothing will get me access to this email address anymore! 

 

I can log in to my Telstra account & the connection to this email address says its fine, no outages, but the password just doesn't work "unable to verify account name or password".... I've been at this for about 2 weeks now. Super annoying. Any suggestions please?

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Cannot log in to bigpond email anymore

If you can't log in via email.telstra.com then you will need to contact a consultant to find out what is going on.

 

Call 132200 and say "Telstra Mail" or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Cannot log in to bigpond email anymore

If you can't log in via email.telstra.com then you will need to contact a consultant to find out what is going on.

 

Call 132200 and say "Telstra Mail" or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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