Bernie2
Level 1: Cadet

cannot retrieve emails in my webmail inbox

Answered

I am unable to refresh my inbox on webmail.

 

Most times when i hit "get all"" the inbox never updates with new messages.

 

Other times it times out and says there has been a technical failure.

 

We use this email on an ipad, but deleting in the ipad does not delete from the actual server and my usable memory keeps decreasing. I usually attempt to get on webmail and delete all unwanted emails monthly. I have been trying to get on from mid december, and the webmail inbox most recent email was from end of september.

 

Can anyone provide a clue on how to fix this issue?

 

Thanks

Bernie 

1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: cannot retrieve emails in my webmail inbox

try this link for webmail

 

https://webmail.bigpond.com/webedge/do/oldlogin

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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4 REPLIES 4
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: cannot retrieve emails in my webmail inbox

try this link for webmail

 

https://webmail.bigpond.com/webedge/do/oldlogin

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Bernie2
Level 1: Cadet

Re: cannot retrieve emails in my webmail inbox

Hi Yastiandrie

 

This worked perfectly.

Thank you so much for the advice.

 

This version of the email was much more efficient to use & intuitive as you could have 200 emails on a page and delete them all at the same time. It also processed the requests faster as well.

 

In the newer version you could only view 50 and it would not let me delete any more than 40 emails at a time.

 

Looks like I will be using this version from now on.

 

Thanks for the tip

Bernie

stretch2201
Level 1: Cadet

Re: cannot retrieve emails in my webmail inbox

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: cannot retrieve emails in my webmail inbox

It can be a bit finnicky and take a couple of tries while logging in and It only works with legacy accounts AFAIK

Also it adds the bigpond.com/.net.au at the end for you so just type the start of you email
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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