geoffsp
Level 2: Rookie

Changing Bigpond and email password - modem config update required?

Answered

I wish to change the password for my bigpond account and email address however when I go into the change password page it tells  me that after changing the password I will also need to update the password for my internet connection. I have gone into my nbn modem (f@st5335 model) but I can't see anywhere this information is kept and hence where I would need to change it. I am loathe to update the password in case it will then disable my internet connection without me knowing how to update. Does anyone know if a modem config update is actually required and if so, where can I find it? 

 

Thanks in anticipation !!!!!

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Changing Bigpond and email password - modem config update required?

You're not required to update the password i the modem if you are on NBN. NBN connections use IPoE

 

In most cases if you are using a modern Telstra Gateway on ADSL and it is connected to the internet at the time you change the password, it would automatically get sent to the modem anyway.

 

However, the section you're looking for is in the broadband section of the modem config

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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2 REPLIES 2
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Changing Bigpond and email password - modem config update required?

You're not required to update the password i the modem if you are on NBN. NBN connections use IPoE

 

In most cases if you are using a modern Telstra Gateway on ADSL and it is connected to the internet at the time you change the password, it would automatically get sent to the modem anyway.

 

However, the section you're looking for is in the broadband section of the modem config

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

geoffsp
Level 2: Rookie

Re: Changing Bigpond and email password - modem config update required?

Thanks Yastiandrie !

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