vaderrex
Level 1: Cadet

e-mails Disappear fropm Telstra Web Mail inBox

Since yesterday, the e-mails in my Telstra Web Mail Inbox started to disappear. Now, only the e-mail's came in from this morning are still. Any e-mails before this morning were disappeared.

Those e-mails that I have put into folders are still there though.

I only access e-mails online and not using any client such as outlook.

Any ides/help??

Thanks in advance.

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: e-mails Disappear fropm Telstra Web Mail inBox

Do you have a device that you use a POP3 or IMAP connection on to read your emails, or do you only use Webmail?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
vaderrex
Level 1: Cadet

Re: e-mails Disappear fropm Telstra Web Mail inBox

I only use WebMail and no other devices use POP3 or IMAP to read mail.

Issue only started on 10th May, 2020.

Thanks!!!

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: e-mails Disappear fropm Telstra Web Mail inBox

There's nothing that you can do from your end to remedy the problem. You will need to contact Telstra customer support on either 133933 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
vaderrex
Level 1: Cadet

Re: e-mails Disappear fropm Telstra Web Mail inBox

Thanks, Jupiter!!!

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