Email account is temporarily suspended

[Heidles82]

Yesterday my email account was temporarily suspended I think due to the account being compromised (the other three reasons given by Telstra are not applicable). Since that time I have been in touch with multiple Telstra support teams, and each time they reactivate my account, I get a temporary password and I update my password, but I am still not able to access my webmail account. It is very frustrating, as with each query I am told my email is active. That may be the case, but I still cannot access it! I have video and screenshots of what is happening, but there does not seem to be any place I can send this information to. Any tips on getting this issue fixed?!?!

[Heidles82]

After many hours, messages and even a store visit, my email issue has now been resolved. My whole mail box had to be suspended and reinstated. 

[Ozmoz]

Hi @Heidles82 

I suggest now that you have access to your mailbox again that you start looking at alternatives so Telstra cannot interfere with your email again.

[Dowser]

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@Ozmoz wrote:

Hi @Heidles82 

I suggest now that you have access to your mailbox again that you start looking at alternatives so Telstra cannot interfere with your email again.

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Heidles82 did state “I think due to the account being compromised”. This could have been due to the password being hacked.