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Level 1: Cadet

email and bundle

Answered

Just a quick question as to finding out if I'm able to access my email address whilst my telephone, tbox and internet are cancelled? TIA

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Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: email and bundle

Hi nicnet, 

If it's a BigPond email address (so @bigpond.com or @bigpond.net.au) if the Internet is cancelled, then access to the email address will also be removed. 

Unfortunately it doesn't change if you still have a mobile service with us, as the email address isn't attached to the mobile service :-( 

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: email and bundle

Hi nicnet,

 

If your services have been cancelled, then unfortunately you wouldn't be able to access your e-mail address, as it would have been cancelled with the rest of the connection.  However, if the account has only been temporarily suspended, then once the service has been restored you'll be able to gain access to your e-mail address again.

 

- Justin

Telstra Social Media Team

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Level 1: Cadet

Re: email and bundle

Forgot to mention that I still will have my mobile with Telstra.

Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: email and bundle

Hi nicnet, 

If it's a BigPond email address (so @bigpond.com or @bigpond.net.au) if the Internet is cancelled, then access to the email address will also be removed. 

Unfortunately it doesn't change if you still have a mobile service with us, as the email address isn't attached to the mobile service :-( 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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