jalacsales
Level 1: Cadet

Emails dispear after 5 min

I have a Telstra big pond account with 8 separate email addresses on it.

On one only, email address the emails are received like normal then after 5 min the disappear and can not be found.

All sent emails stay and are in there prospective folders but the inbox is empty after 5 min

The other emails work ok and do not do this 

 

How can I fix this

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11 REPLIES 11
Malurus
Level 1: Cadet

Re: Emails dispear after 5 min

I've been having this problem too for a few days. Also when in the Telstra account Log out won't work, it's been saying Logout in Progess for an hour now.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Emails dispear after 5 min

Have you got any other device accessing the email address that is having that problem? Is the email address on any device, setup as IMAP?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Emails dispear after 5 min

Do you have a device that you access emails from (eg a phone) that is set up using POP3? It could be that that device is downloading the emails and deleting the server copy (as that is how POP3 works by default).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Emails dispear after 5 min

They disappear from the mail server or from your email client app?.

- if you are using a client, are you using a POP or IMAP connection?.

 

You can check the mail server contents by logging into Telstra WebMail.

Malurus
Level 1: Cadet

Re: Emails dispear after 5 min

No only 1 desk top computer

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Emails dispear after 5 min

What are you using to get your emails, an email client (Outlook etc) or are you looking via Webmail?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Malurus
Level 1: Cadet

Re: Emails dispear after 5 min

Disappear from email client Windows mail. Using IMAP connection


@Dowser wrote:

They disappear from the mail server or from your email client app?.

- if you are using a client, are you using a POP or IMAP connection?.

 

You can check the mail server contents by logging into Telstra WebMail.


 

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Emails dispear after 5 min

But do they still exist on the mail server?.

 

 If you simply check the mail server contents using WebMail, and the emails remain there, then Windows Mail is the culprit.

Malurus
Level 1: Cadet

Re: Emails dispear after 5 min

Mail shows in Telstra Webmail ok thankfully  so will work through Windows Mail  for faults but I still can't log out of Telstra webmail, any ideas?

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Emails dispear after 5 min

I can log out of WebMail on my iPhone using Safari. It takes me to http://media.telstra.com.au/home.html

 

Considering that Telstra WebMail runs within an internet browser, I suggest that you try a different browser.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Emails dispear after 5 min

Try another email client, Windows Mail is not great and has very few options to control email handling ( I think the only management setting is the sync frequency).

 

Something like Thunderbird or Mailspring might be better, and there are others - right up to Microsoft Outlook..

 

With a decent email client, you can create folders to save emails to for easy reference, which is a better practice than having them all in the common Inbox folder (which can be deleted - as you have found).

 

If you are not actively deleting the emails, the use of IMAP might be causing the issue because it can determine that emails have been read so can be deleted or hidden - but at least it does not appear to be set to sync with the server (because the emails are still in Webmail).

 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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