Fester2
Level 1: Cadet

forgot password to 2nd email account

 

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17 REPLIES 17
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

Highly unlikely that anyone here will know it..  Smiley Happy

 

But if you go the the Telstra Webmail login page, you should have an option there to change a forgotten password..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fester2
Level 1: Cadet

Re: forgot password to 2nd email account

on login page only says change password old password needed

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

That's odd..  mine shows something different..  this is in a browser on Windows 10..

 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

Are you sure you at at the Webmail Login? Not the Manage Mailboxes page?

 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fester2
Level 1: Cadet

Re: forgot password to 2nd email account

now there is only 1 email account not 2. I will contact telstra support. thanks for your help

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

How long since you last used that account?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Fester2
Level 1: Cadet

Re: forgot password to 2nd email account

less than 24 hours

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

OK..  Telstra does delete some accounts if they aren't used for a while..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
TommyR
Support Team
Support Team

Re: forgot password to 2nd email account

Hi Fester2. 

 

If you are unable to reset your password through the password reset online as per SteveW_52's advice, have a go here https://tel.st/wqp45e;

Let us know how you go. 

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: forgot password to 2nd email account

Tommy, if I use the link you provided it results in the following:

 

Oh no, we looked everywhere!

404 - Page not found, sorry

coffeefrappe
Moderator
Moderator

Re: forgot password to 2nd email account

Is this the same link? Change Mailbox Password

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: forgot password to 2nd email account

Your link functions.

TommyR
Support Team
Support Team

Re: forgot password to 2nd email account

Hey Dowser. That's weird. Seems to work fine on my end, I am using chrome. Maybe a cache and cookie clear is needed? But my link is the same page Coffeefrappe linked to so not sure what's happening there...

 

 

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SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: forgot password to 2nd email account

@TommyR  the full address that comes up for your link is..

https://www.telstra.com.au/support/category/email/manage/change-a-mailbox-password.&nbsp?red=social-...

 

The @coffeefrappe link ends at 'password'  

 

This seems to happen with some links that are posted in the forum...

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
TommyR
Support Team
Support Team

Re: forgot password to 2nd email account

Cheers Steve, that is a bit odd. I certainly didn't c+p that extra gubbins on the end of my link when I sent it. I'll keep an eye out when linking in future. 

 

 

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coffeefrappe
Moderator
Moderator

Re: forgot password to 2nd email account

I too was getting the error message with the original link you posted and thought of removing the extra characters just to see if that works. Wasn't sure if what I got was the right page though so I thought I should ask first. Smiley LOL

 

(Could it be that you're using a different platform when responding to posts? Care perhaps?)

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personne7
Level 1: Cadet

Re: forgot password to 2nd email account

It seems that Telstra may have made changes to password management for Telstra Mail.

 

I have two Bigpond mailboxes and a My Telstra ID which matches one of the mailbox addresses. All have different passwords.

 

Today was I locked out of the mailbox with the same address as the My Telstra ID. After a few failed attempts to log into Telstra Mail I tried the My Telstra ID password and, presto, it worked.

 

It also seems that the reset password links outside of My Telstra are no longer active (I couldn’t find any that worked) and the only way to change the password is through My Telstra for all mailboxes linked to a Telstra account.

 

It probably makes sense from a security point of view. I don’t recall getting any notice of the change. I tried tech support chat but the operator didn’t know anything about it.

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