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Level 1: Cadet

Forgotten password of additional mailbox

I've forgotten the password of an additional mailbox that I set up for my mum. When I go in to change it it asks for the old one which I can't remember! How can I change the password if I have forgotten it??? All the posts I find just take me to my account to the additional mailboxes where I need to know the password.

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Forgotten password of additional mailbox

If you are logged into the account, log out

 

Then go to https://myacct.bigpond.com/forgottenPassword?execution=e1s1

 

Alternatively call assurance or billing and they can do a password reset on the email account

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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