Frequently Asked Questions

This thread is now archived and closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.

If your questions aren’t covered in the BigPond Email Update FAQs at bigpond.com/email-update/, you can ask your questions here now.

New customers, who connected, updated or added additional mailboxes after 10 February 2012 will need to access their BigPond Email with Windows Live using a browser.

Find out about email settings if you use an email client eg. Outlook.

On the go? Find out about new settings for Windows phone, iPhone, Android, Nokia, Blackberry or Other and enter your BigPond/Telstra Username and password when prompted to enter Windows Live ID/Hotmail ID.

Not sure if you are on the BigPond Email with Windows Live service? Click here to check.