ChrisKo
Level 1: Cadet

Help my email doesn't work!!!

Why oh why can't I access my Telstra mail inbox from Explorer 11, I was using the old POP3 through Outlook 2007 however I removed this and tried to add the new telstra email IMAP as per the instructions on the support page. Sadly this failed and failed and failed. I then tried to return to the older POP3 account however I lost the settings info so I reverted to trying through explorer 11. However everytime I try to open telstra mail all I get is an intro page with "why Telstra mail" etc but no Bloody inbox. How the hell do I get to my inbox??? This is a complete cluster I am waiting for an important email!!! 

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2 REPLIES 2
ChrisKo
Level 1: Cadet

Re: Help my email doesn't work!!!

I sent an email to myself from a gmail account so I know there is mail there!
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Help my email doesn't work!!!

Telstra email settings can be found here: https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

If you're having issues accessing webmail i'd recommend trying another browser

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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