Level 2: Rookie

Hoax Email

Been getting emails, about one a week:- are these hoax????


Dear Customer,

Our records indicate that your billing information has not been updated since you joined us. If you could update your billing information, you will not run into any future problems with the online service. However, any failure in updating your records may result with an account suspension due to outdated billing information.

Thank you for your prompt attention to this matter, as we are processing the changes you have made .

Kind regards,
See you online soon,

Gerd Schenkel
Executive Director, Telstra Digital Sales and Service
Telstra 24 X 7

Protecting your privacy is important to us. You can view our Privacy Statement at

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Hoax Email

Yes, it is a hoax.


Basically, any email that asks you to click on a link to update your details should be treated as such.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit