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Level 1: Cadet

how to change my primary email address

Answered

I have 2 Telstra Emails and want to swap the primary from one to the other

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: how to change my primary email address

Hello Trev22

 

When you refer to the primary email address if it is the one that the account was set up with we are unable to change it.

 

You can put forwarding on the Primary one to the second email address and if the primary email address is one we are using to send your billing to change your email contact address via My Account or chat to a billing team member who can do this for you  https://tel.st/yw3be .

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: how to change my primary email address

Hello Trev22

 

When you refer to the primary email address if it is the one that the account was set up with we are unable to change it.

 

You can put forwarding on the Primary one to the second email address and if the primary email address is one we are using to send your billing to change your email contact address via My Account or chat to a billing team member who can do this for you  https://tel.st/yw3be .

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: how to change my primary email address

Can I help you with an other questions about your email address?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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