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Level 3: Gumshoe

INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Answered

Man Frustrated TELSTRA BACKEND ENGINEERS PLEASE DO SOMETHING Man Frustrated

 

Has been 2x months Level 3 Escalated Bigpond Support - Nothing Done to rectify this Migration mess

 

Yes, I have done everything you requested a dozen times (I am an experienced information systems engineer).

 

TELSTRA SIMPLY CLEAR ALL YOUR SERVERS OF SPAM

 

Problem: No INBOX / Endless Loading Loop / SPAM stuck on Telstra Servers / (No Subject) &/or data in Inbox Emails cannot delete, cannot add Junk mail rule, cannot Block sender / cannot See sender / Unable to view any incoming email in Telstra Webmail login www.telstra.com/email

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 3: Gumshoe
Accepted Solution

Re: INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Smiley LOL Thanks to Telstra Bigpond Support for finally resolving this issue - especially "ACE" (Bigpond Tech Support) who was pro-active at taking action Smiley LOL

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4 REPLIES 4
Level 3: Gumshoe
Accepted Solution

Re: INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Smiley LOL Thanks to Telstra Bigpond Support for finally resolving this issue - especially "ACE" (Bigpond Tech Support) who was pro-active at taking action Smiley LOL

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being

Re: INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Haha damn that font colour is obnoxious Smiley Very Happy

glad it got resolved for you

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 1: Cadet

Re: INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Also have the Inbox loop suspected spam problem. When I click on the " Go to problem solved" it goes now where.

What is the fix?? any help out there........

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Telstra (Retired)
Telstra (Retired)

Re: INBOX / MAIL FAIL / SPAM / TELSTRA SERVER / NO SUBJECT

Hi Virgil_IR 

 

 

Can you please try the following:

 

1. Log into webmail via https://email.telstra.com and check for any forwarding or reply rules within settings. If there are any settings that you are not expecting, please remove them and then change your password via My Account to a different password that hasn't been used previously.

 

2. Do a web search for "what is my ip" and enter that IP address into: https://www.spamhaus.org/lookup/ and follow the steps to de-list your IP if found.

 

Kind Regards 

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