Level 1: Cadet

Issue loading webpage/reading email via my home Bigpond

I have a personal domain, which I am hosting with Lunarpages in the US - it is a simple wordpress site with about 10 emails addresses.

 

Up until mid December 2013, I had no issues, but then suddenly I wasn't able to access, from my home Bigpond ISP account, the site, nor the email accounts.  Another user of one of the email accounts also has Bigpond as his ISP, and he is also having the same issue.  

 

However, if I access the site on my mobile (Telstra Mobile), I have no issues.

 

Any idea what might have changed that would cause this?

 

Lunarpages support guys said that it might be a firewall issue - but not sure why that would suddenly occur?

 

Any thoughts/help gratefully appreciated

 

 

 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Issue loading webpage/reading email via my home Bigpond

Hey Rantalot, 

 

Are you able to access the site via the IP? It could possibly be a DNS issue. Let me know if you can access via the IP and we can take it further Smiley Happy

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit