Issue with email receive/sent on iPad

[Lynd20]

Spoiler

Up until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.
I also deleted and added again the account but no lunch

any ideas to resolve would be very much appreciated.

[Lynd20]

No Luck! I have had my lunch

[Marty_M]

Have you tried resetting your password, deleting your account in ipad and try again?

[Lynd20]

Yes I have done all that, rebooted modem as well

[Marty_M]

Nothing to do with rebooting the modem. Resetting email password... change your email password.

[Dowser]

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@Lynd20 wrote:

Up until a couple of days ago my bigpond email was working well on my iPad. 
Now it won't receive or sent emails...  I have not changed anything it just stopped working.

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Can you send/receive using the mail app on your phone? ... or in Telstra Webmail?. 

[Lynd20]

I don't have email on my  phone  and have no issues with webmail which I a using to get emails daily

[Marty_M · Accepted solution]

Change your email password. When you can successfully access your email via webmail then try adding email account to ipad and enter new password.

[Dowser]

Webmail is working so it appears that your password is ok. I’d be checking the mail settings on the iPad.

[Marty_M]

Step 1. Change your email password.

Step 2. Log in to webmail with new password

Step 3. Add email account to ipad and use new password

[Dowser]

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@Marty_M wrote:

Step 1. Change your email password.

Step 2. Log in to webmail with new password

Step 3. Add email account to ipad and use new password

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Lynd20 said that the username and password log into Webmail, so why change the password?.

[Lynd20]

Thankyou so much for your help..  Finally was able to sort it out with your help 😊