Level 2: Rookie

Mail appon iPhone, sending email from non-Telstra/Bigpond account

I have seen other messages similar to this, but being a bit dumb, cannot solve my problem.

I have a @hotkey.net.au address.

I have a @bigpond address

I do not use hotkey (or iPrimus who own them) as my ISP... I use Telstra/Bigpond

My Outlook 2016 is working perfectly on my laptop. I can receive and send beautifully.

I understand that Outlook, the app on the iPhone cannot handle pop3 so I don't use it.

I use the Mail app instead, on the iPhone.

I can receive to both accounts on the iPhone.

I can send from the BigPond account on the iPhone.

I cannot send from the Hotkey account.

 I receive a message "Cannot Send Email..Check the settings for the outgoing servers in Settings>Mail....".

The settings in the iPhone hotkey account for Outgoing Server are

Hostname mail.bigpond.com

Username my Bigpond email address

Password ... the same as I always use for Bigpond

Use SSL is off

Authentication.... I try both password off and on

Server Port 25 (I previously had 587 or something like that).


Hey, I used to have the correct settings, then I did a restore, and the settings wer elost.

thanks from South Gippsland

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Telstra (Retired)
Telstra (Retired)

Re: Mail appon iPhone, sending email from non-Telstra/Bigpond account

Hi JackOster, 


Thanks for using Crowd Support. Please call Telstra Technical Support team on 133 933 they can run some tests and get your email working again. You can also chat to us here http://tel.st/gq6m.



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