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Level 1: Cadet

My email hacked

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My email has been hacked and I'm receiving email return notices to emails I've never sent to. Over the last 2 days I have received 128 returned emails??? I thought bigpond was secure? I change my password frequently.. can anyone help please.
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My email hacked

Mail delivery return or "hacked email accounts" are generally caused by one of 3 things ranked lowest to highest

 

1. Password has been discovered. Least likely way but change password again just in case

 

2. Malware/worm infection on your device/devices. Recommend running several malware/rootkit/virus scans with multiple products just to make sure but it is still less common then 3

 

3. Spoofing your email address to pose as you sending an email without requiring you password. This is the most common method. They do not actually gain access to your account but exploits mail servers not requiring authentication when sending. This is essentially not preventable. What I would.recommend is calling bigpond tech support (or platinum if you have a subscription) and requesting they temporarily suspended your Email account. It will probably happen automatically when telstra's security system picks up on the unauthorised activity. Generally if it's suspended for half a day or a day or so they move on

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My email hacked

Mail delivery return or "hacked email accounts" are generally caused by one of 3 things ranked lowest to highest

 

1. Password has been discovered. Least likely way but change password again just in case

 

2. Malware/worm infection on your device/devices. Recommend running several malware/rootkit/virus scans with multiple products just to make sure but it is still less common then 3

 

3. Spoofing your email address to pose as you sending an email without requiring you password. This is the most common method. They do not actually gain access to your account but exploits mail servers not requiring authentication when sending. This is essentially not preventable. What I would.recommend is calling bigpond tech support (or platinum if you have a subscription) and requesting they temporarily suspended your Email account. It will probably happen automatically when telstra's security system picks up on the unauthorised activity. Generally if it's suspended for half a day or a day or so they move on

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 1: Cadet

Re: My email hacked

thanks for this. I generally check my emails on my i phone and very rarely check them on my mac at home. does this mean I may have a virus on my i phone or mac? Is there a phone app I can get to search for a virus or protector software that will prevent this from happening.

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