Bazaalives
Level 1: Cadet

My Telstra bigpond email

Answered
We live in inner city Sydney. I have not been able to login into my Telstra webmsil for 4 hours . Telstra tried to help but in the end said a Telstra. tower must not be working . Any suggestions ?
1 ACCEPTED SOLUTION

Accepted Solutions
EthanG
Support Team
Support Team
Accepted Solution

Re: My Telstra bigpond email

Hi @Bazaalives,

 

Thanks for reaching out. Sorry to hear about your internet issues, I can understand your frustration.

 

Are you still having this issue? 

 

Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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6 REPLIES 6
EthanG
Support Team
Support Team
Accepted Solution

Re: My Telstra bigpond email

Hi @Bazaalives,

 

Thanks for reaching out. Sorry to hear about your internet issues, I can understand your frustration.

 

Are you still having this issue? 

 

Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Bazaalives
Level 1: Cadet

Re: My Telstra bigpond email

Still have some problems > Telstra suggested I move from Chrome as the browser to Internet Explorer . That move has given me acess to webmail but I still get regular error messages such as this has taken longer than expected or your request could not be done (eg delete or move an email)
Bazaalives
Level 1: Cadet

Re: My Telstra bigpond email

 
EthanG
Support Team
Support Team

Re: My Telstra bigpond email

I'm sorry to hear that. In that case, I recommend speaking with our Technical Support team about this. You can find them online via Live Chat here or over the phone on 133933.

 

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines
Bazaalives
Level 1: Cadet

Re: My Telstra bigpond email

Thanks Ethan I will ring Tech Support again . Why is there a problem
On my laptop with Telstra webmail but NOT with Gmail or my hotmail account on the same laptop ?
EMP
Level 1: Cadet

Re: My Telstra bigpond email

Hi We are trying to send emails to xxx@bigpond.com and they getting rejected due to error

5.7.1 5B7EB89918F19E99 Message content rejected due to suspected spam

Any idea how to fix this ?

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