UniversalGenius
Level 3: Gumshoe

My wife suddenly lost all her contacts today when logged into WEBMAIL.

How does one suddenly, out of the blue lose all their contacts. This would make trying to send an email to a friend impossible as the contact list appears empty, and an error dialog pops up with something like " the auto complete email contacts could not be retrieved ..... try again later "  The contacts on my account shows up without a problem, so why does it not for my wife on her account ?  The blocked list on her settings account are all scammers or names she does not know.

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15 REPLIES 15
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Your email accounts are probably hosted on different servers (there are at least 20 of them) and this is the second post this week that I've seen here with the same problem.

 

It is most likely a problem with the Telstra Mail server that should resolve itself within 48 hours. If it doesn't, call 132200 and say "Telstra Mail" at the prompt and report the problem.

 

You might want to use a mail app such as Outlook or Thunderbird for managing emails as they have contact lists that are stored locally on your computer/phone and don't rely on the Telstra Mail servers.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
dinbob
Level 1: Cadet

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

I have no contacts this morning uggghhhhhhhh has your wife's contact list come back???

dinbob
Level 1: Cadet

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Make that 3 !! I've lost all my contacts this morning ugghhh!!! I had lost my folders too, but they are back after a reboot.  HELP PLEASE!!

Dowser
Level 22: Superhuman
Level 22: Superhuman

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

You could also try opening Telstra WebMail using a different internet browser.

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Yes, I have tried different browsers before getting on to CrowdSupport.

The fact is I should'nt have to, as I have never had this problem before using my current browser which is Mozilla Firefox, the latest version. The issue is with the server, namely Telstra.

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Not so far. Telstra advised me yesterday that it would take 48 hours as they were having an issue. In the meantime my wife is using another mail server. Fortunately, she has her complete contact list there, and no issues at all.  Fortunately for my wife, I happen to be an IT specialist with a master's degree.  You will only find me here when I know for sure 100% that it is an issue with Telstra.

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Hello Jupiter, if this is what you recommend .....

" You might want to use a mail app such as Outlook or Thunderbird for managing emails as they have contact lists that are stored locally on your computer/phone and don't rely on the Telstra Mail servers "

then Telstra should close down or do away with their WEBMAIL altogether.  Telstra gets paid for their ISP service which inludes Webmail. There are heaps of other mail servers that offer you their servicce for FREE, and never seem to have any issues. The best one that I use as a backup is Mail.com and they give you a whole list of username to choose from, like doctor@ mail.com     Have a good day.

dinbob
Level 1: Cadet

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Thanks, yeah i read upto 48 hours, i then contacted Telstra.  Bigpond is working on it, apparently it happens frequently, first time for me, they have not put a timeframe on when it will be fixed!

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Hello again, I just checked my wife's contacts, and it is finally working now.  So they did fix it within the 48 hour period.

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

I am having an online live chat with Telstra as to how to backup contacts in Webmail. So far it appears that no one has a clue, and that they will send me an email with a reference number regarding my request.

This is exactly what they had to say .....

" Our technical team will further discussed on how you can export and import webmail contacts. I'll take this noted on your account once done will provide you case number.

Sounds like incompetence to me on the part of Telstra's Live Chat experts.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Export contacts
1. Select Contacts
2. Tick the checkbox of the contacts that you want to export
To select all of your contacts at once, tick the checkbox next to
the Search Contacts field, located above your list of contacts)
3. Click More
4. Select Export Contacts from the dropdown menu
5. Select Yes
6. Enter a File name for your contacts in the pop-up window
7. Select CSV (spreadsheet) or vCard (electronic business card)
8. Click Submit
The Contacts file will be saved in your computer’s Downloads folder


Import contacts
To import your contacts into Telstra Mail, they first need to be exported
from elsewhere in either CSV (spreadsheet) or vCard file format.
1. Select Contacts
2. Click More
3. Select Import Contacts from the dropdown menu
4. Click on Select a file
5. Locate your CSV or vCard file and select Open
6. Click Upload to import these contacts
Your contacts will be uploaded into Telstra Mail

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Here's how to import or export contacts from your Telstra Webmail once it starts working for you. Hopefully in the 48 hours prediction.   Log into your webmail account.  Next, click on Contacts  Next, click on More which appears above the list of contacts.  A drop down box will apear, and you will be able to make your selection.  Next you will be asked " are you sure you want to export ..... "  Click on Yes   Next dialog screen fill in your email address and make sure that Export type CSV is checked, then click on Submit.  Now you have all the information you need, and a lot wiser.

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Thanks Jupiter.  I managed to figure it out whilst chatting online to one of Telstra's Online experts.

I completely forgot about it as I did it for my wife on her laptop.  Must have had a senior's moment.

At almost 80, I am entitled to have senior's moments. The pleasure for being so YOUNG.

dinbob
Level 1: Cadet

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Thank you so much, i will do that tonight, i've been out for a couple of hours and have come home to my contact list back!! Yay!!

UniversalGenius
Level 3: Gumshoe

Re: My wife suddenly lost all her contacts today when logged into WEBMAIL.

Sleep well tonight. You have your life and contacts back at last.

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