Level 1: Cadet

old email

Where have all my old emails gone, I had very important information saved in the folders and now I seem to have lost it all.  The first email I have in my inbox is Feb 2019 and I need to access info from before that. This is vital that I have access restored.  How do I get these emails back.  This only seems to be a new thing I was able to review these last month?




Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: old email

Hi @maureenaa,


Thanks for reaching out. I can understand your concern. Please come through to our Tech Support team here https://tel.st/l5r3r and they'll be able to troubleshoot further. Let me know if you need assistance with anything else. 


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit