Level 1: Cadet

Outgoing Mail Server problem when sending from non Telstra ISP

Hi, I have a telstra business POP account with my own domain name (example@mydomain.co.au). Everything works fine from work with a telstra internet connection but when I try to send mail from home via another ISP I cannot send emails unless I change the outgoing mail server to the smtp server of that isp. While this works, it is quite fiddly and was hoping to find an easier solution. I have tried the recomended settings from the telstra website as per below.  Any help woud be great, THanks

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Support Team
Support Team

Re: Outgoing Mail Server problem when sending from non Telstra ISP

Hi AJ4510,


Thanks for your post.


If you setup your outgoing server as https://tel.st/j6j6n on server port 465 with SSL and username/password authentication you should be able to send mail from whatever connection you are using.


Do you get a specific error message?


What device or email client are you using? 

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