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Level 2: Rookie

Reactivate bigpond email address?

Cant select the email account to re-activate (as it no longer exists - was closed accidentally today!). Cant contact call centre to reactivate due to Covid-19. Anyone had this problem before?

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12 REPLIES 12
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Level 1: Cadet

Re: Reactivate bigpond email address?

Yes, am also looking for a solution.

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Level 1: Cadet

Re: Reactivate bigpond email address?

I have the same problem. No help

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Level 1: Cadet

Re: Reactivate bigpond email address?

we have had same issue .. how was it resolved?

 

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Support Team
Support Team

Re: Reactivate bigpond email address?

Hello @bennetad,

 

Sorry to see there have been issues with the email account.

 

If an email account is suspended, we need to verify the account

holder's details for security and privacy reasons before reactivating.

 

Unfortunately it would be necessary to contact us via phone, or visit a Telstra Shop,

in order for us to perform an ID Check, as customers in this scenario

may unfortunately be targeted for identity theft.

 

-Aaron

 

 

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Level 1: Cadet

Re: Reactivate bigpond email address?

I have exactly the same problem as I accidentally deactivated my primary email address.  There doesn't seem to be any way to get through to talk to a consultant because when you say it is an email problem you get an automated response that they cant he


@poodles1 wrote:

Cant select the email account to re-activate (as it no longer exists - was closed accidentally today!). Cant contact call centre to reactivate due to Covid-19. Anyone had this problem before?



lp due to Covid-19

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Level 17: Bureau Chief

Re: Reactivate bigpond email address?

Hi @Shez54 

Try calling 1800 007 391

That is a Telstra tech support number, they should be open.

hope this helps Smiley Happy

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 1: Cadet

Re: Reactivate bigpond email address?

Thanks for the phone contact to a human. I've been going around in circles for over a week trying to reactivate my email. It's finally being sorted. 

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Level 17: Bureau Chief

Re: Reactivate bigpond email address?

Hi @Sharnigil 

Good to hear your issue is finally being sorted.

Glad I could help you. 

Thankyou for the like.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 1: Cadet

Re: Reactivate bigpond email address?

The whole experience trying to contact anybody in technical support sucks butt because there is no one there to answer your calls!!!!

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Level 17: Bureau Chief

Re: Reactivate bigpond email address?

Hi @Anonpoet 

sorry to hear you are having these problems trying to contact the number I gave.

I don't work for Telstra by the way, just a customer like you trying to help.

I just rang the number and was put straight threw.

I am unsure why this isn't working for you.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 1: Cadet

Re: Reactivate bigpond email address?

this is very very annoying, I have been trying to contact them for the same thing for a while now and it is the same. They even want you to use the Telstra App and then if you follow the instructions it will then go through and send you to the Telstra App to install again.

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Level 1: Cadet

Re: Reactivate bigpond email address?

I finally got through and got my mailbox into a pending state, hopefully it will show in my account details and require a password change only to access it again.

 

Ring the number below

1800 461 799

Inform Billing/Support that you have an inactive/deleted emails account and need to reactivate/reconnect and they should then be able to put it into a Pending state. They will also provide you with an order number so you should be able to keep track of it that way. Here's hoping everything goes ok.

Alternative number to try although it will go off shore and be put into a queue is

1800 007 391

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