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Level 1: Cadet

Reactivate bigpond email address?

Cant select the email account to re-activate (as it no longer exists - was closed accidentally today!). Cant contact call centre to reactivate due to Covid-19. Anyone had this problem before?

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4 REPLIES 4
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Level 1: Cadet

Re: Reactivate bigpond email address?

Yes, am also looking for a solution.

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Level 1: Cadet

Re: Reactivate bigpond email address?

I have the same problem. No help

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Level 1: Cadet

Re: Reactivate bigpond email address?

we have had same issue .. how was it resolved?

 

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Support Team
Support Team

Re: Reactivate bigpond email address?

Hello @bennetad,

 

Sorry to see there have been issues with the email account.

 

If an email account is suspended, we need to verify the account

holder's details for security and privacy reasons before reactivating.

 

Unfortunately it would be necessary to contact us via phone, or visit a Telstra Shop,

in order for us to perform an ID Check, as customers in this scenario

may unfortunately be targeted for identity theft.

 

-Aaron

 

 

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