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RESOLVED - imap.telstra.com server & IP issues with bigpond email address
Resolved - bigpnd sorted their issues
Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, issue appears to be with telstra server blocking the IP address
troubleshooting done and findings:
check all email settings - all correct and tested on another PC and working
reboot modem - no change
disable firewall & antivirus - no change
resetup email - wont accept server connection
repair/update office and windows - no change
check webmail - working
change internet connection - working and downloads emails
outlook connects and downloads as soon as being connected to another internet connection such as mobile hotspot or a connection with different IP address
any one else have this issue or have a resolution? about 7 different people and businesses affected
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