Qqqqqq
Level 1: Cadet

Set up bigpond email on IPad

Hi,

I have recently set up a second email account and would like to set it up on my iPad.  I have requested that Telstra set it up as an Outlook.com account and received the set up information.  I have entered this into the settings in my iPad however i keep receiving the error message "Cannot Get Mail.  The mail server "imap-mail.outlook.com" is not responding.  Verify that you have entered the correct account info in Mail settings".  I have checked and rechecked that the information is in fact correct as received from Telstra:

Account Type:  IMAP

Incoming IMAP server:  imap-mail.outlook.com

Incoming IMAP mail:  port 993

Outgoing SMTP server:  smtp-mail.outlook.com

Outgoing SMTP port:  587

Incoming uses SSL:  ON

Outgoing uses SSL:  ON

Authentication Outgoing server (SMTP) authentication:  Same as incoming mail server

 

This has been an issue with our primary email account as well - is it possible to check our email account settings?

Thanks

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5 REPLIES 5
Joe-Telstra
Telstra (Retired)
Telstra (Retired)

Re: Set up bigpond email on IPad

Hey Qqqqqq,

 

Have you tried the POP3 option at all, the settings are in the middle of this table. Thanks Qqqqqq.

 

 

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norroclan
Level 1: Cadet

Re: Set up bigpond email on IPad

 
IvanS
Support Team
Support Team

Re: Set up bigpond email on IPad

Hi norroclan, 

 

Were you having trouble with setting up BigPond email on your iPad? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Mara-Sydney
Level 1: Cadet

Re: Set up bigpond email on IPad

I am pulling my hair out trying to get the new Outlook.com meail working on an iPad & iPhone

 

Have tried the pop3.live.com

Have tried the manual IMAP

 

Cannot even get Google to download from the account!

 

 

Seriously Bigpond this is a joke

Brodie_Telstra
Telstra (Retired)
Telstra (Retired)

Re: Set up bigpond email on IPad

Hey Mara,

 

There is actually a really simple way of doing this. Instead of selecting 'other' in the setup, select the Hotmail/Outlook one. All you'll need to do is place your username and password in and it should work!

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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