Level 1: Cadet

Setting up email on new Macbook Air


Enormous amount of frustration in trying to setup bigpond account on new MacBook Air. Have searched many forums and used the recommended Telstra setup below with no success. Please advise


Incoming server details:
Incoming server address: imap.telstra.com
Incoming server port: 993
Encrypted connection: SSL

Outgoing server details:
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
SMTP authentication: On
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked.


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Level 25: The Singularity
Level 25: The Singularity

Re: Setting up email on new Macbook Air

What error does your Macbook give you when you use those settings?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit