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Level 1: Cadet

spam emails from Postmaster@bpe.nexus.telstra.com.au

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For the last couple of weeks i have been receiving hundreds of emails every day from Postmaster@bpe.nexus.telstra.com.au. My email account was suspended by telstra and I was aked to update my antivirus and change my password with I have done. 

 

I usually screen my emails on my phone, and delete the ones i dont want, then only download the emails onto my laptop those i want to keep.

 

I have been marking these spam emails as "SPAM" and blocking the sender, my account still shows these emails coming through.

 

What is the point of blocking an email address when your filters disreguard this??

 

have seen on other forums that users are advised to ensure they have no "automatic forwarding", I have no such process in place.

 

please advise/help!!

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Mail Administrator Emails themselves are not spam. They are an automatically generated message advising that an email couldn't be sent to a recipient and the reason why

 

Mail Administrator emails are generally caused by someone using your email address to send Spam. This can be caused by 3 things ranked lowest to highest.

 

1. Someone has managed to crack your email password. Recommend restting the password and seeing if that makes a difference

 

2. Malware/Worm infection on device/Devices. Try running several different anti-malware/virus/rootkit programs and making sure your device/s are clean

 

3. Spoofing your email account and posing as you without requiring your email password to send emails. There is not a lot that can be done to prevent this. You can contact bigpond tech support and request that they suspend your email account for a day or so. That will generally cause whoever is using it to stop after they are unable to access it. The only other alternative is to stop using the email account completely and create a new one

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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17 REPLIES 17
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Mail Administrator Emails themselves are not spam. They are an automatically generated message advising that an email couldn't be sent to a recipient and the reason why

 

Mail Administrator emails are generally caused by someone using your email address to send Spam. This can be caused by 3 things ranked lowest to highest.

 

1. Someone has managed to crack your email password. Recommend restting the password and seeing if that makes a difference

 

2. Malware/Worm infection on device/Devices. Try running several different anti-malware/virus/rootkit programs and making sure your device/s are clean

 

3. Spoofing your email account and posing as you without requiring your email password to send emails. There is not a lot that can be done to prevent this. You can contact bigpond tech support and request that they suspend your email account for a day or so. That will generally cause whoever is using it to stop after they are unable to access it. The only other alternative is to stop using the email account completely and create a new one

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

I have experienced the exact same problem, with my email account being suspended and I have just lost 3.5 hours worth of emails that have been sent to me. I have run Norton malware, changed my password and I'm still getting the 1 spam email every 3 minutes. Can you please advise of any other malware I could use?? Thank you.

 

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

I'm getting this exact same problem as well. Its only just started for me though.

 

How do I get in contact with bigpond tech? I've been told that I have to upgrad to telstra premium to stop it all nothing about suspending my account.

 

Does this mean my emails wont come through?

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

I have just reset my bigpond, modem and email program passwords and the spam has stopped. However I was advised it is likely to return, and upgrading to the right malware software is a good idea. So I am still keen to get advice on this. I currently have Norton, and I ran Malwarebytes earlier today which picked up something Norton hadn't, but not the email problem.

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Hi I seem to have a similar problem.  Are you able to advise where I can find information on how to reset the modem and the other tasks that you completed to reduce the  first instance please?  Thanks in advance..

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Level 21: Augmented

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

@Jollygirl2485 @shawry5 @Dukey01 @kjwalker

 

 

try folllowing here and following the links in the other post in that thread

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

I am receiving hundreds of these every day on my iphone 7 and don not know how to block them - on my macbook Air the messages go automatically to the junk mail box. Please advise how to fix on iphone 7, my email account is with Telstra Big Pond.

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Telstra (Retired)
Telstra (Retired)

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

@macben - Make sure you read through Yastiandries response regarding the cause of you receiving these emails.

 

Your best solution is to get to the root cause of why you are getting the emails. Failing that, you can log in to webmail via https://email.telstra.com and set up rules to move emails containing key words to the Junk folder.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

I'm having the same issue. Hundreds a day and nothing is being sent I've changed passwords and don't use emails on any devices besides my iPhone. Seems like some issue with Telstra mail?

This is driving me crazy
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Telstra (Retired)
Telstra (Retired)

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

@Ravensheart - I don't believe that this is an issue with the servers generating these emails without cause. When you changed your password, did you change it to something completely different or just similar to what you had before?

 

There are a few ways that could be the cause of you receiving these emails:

 

1) Someone is pretending to send emails from your BigPond mailbox. Unfortunately, there isn't anything that can be done to stop this.

 

2) Someone has your BigPond username and password and has been using your BigPond mailbox to send spam. This is a serious issue as they may have also set email forward rules, have access to your whole mailbox which may also lead to access to other accounts and services.

 

To help to determine which of these is the case, take a closer look at the information contained in the email from postmaster@bpe.nexus.telstra.com.au. If it contains lines that indicate that is has been authenticated, then I would recommend that you log into webmail to check for any unexpected settings for email forwarding and change your password again to something completely different to any that you have used previously.

 

Make sure you use a strong password.  Websites such as https://howsecureismypassword.net/ will help to rate your password and give an estimate on how long it would take for a computer to crack your password.

 

Example

Received: from localhost (103.225.x.x) by smtp.telstra.com (9.0.019.11-1) (authenticated as yourname@bigpond.com)

AND 

X-Authentication-Info: Submitted using ID yourname@bigpond.com

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Sorry to put a spanner in the works here, but they are coming through on 3 different devices, so anti malware isn't going to make any difference.  Most people are saying that changing the email password doesn't work, so surely this is a problem at the Telstra end??

I woke up to 319 of these and even after deletion (and a full scan) the keep coming through

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Telstra (Retired)
Telstra (Retired)

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

If you have three different devices accessing your email program, you should check the security software on all of the devices and not just for malware. 

 

Regarding the changing of password, the key point is to change it to something completely different. If a 3rd party already has your password, changing it from  Password01 to Password02 is going to be easy for them to guess and quick for a computer using brute-force attack. Once they have your details, they will continue to use them.  Websites such as https://howsecureismypassword.net/ will help to rate your password and give an estimate on how long it would take for a computer to crack your password.

 

Try adding a special character such as a dot or a dash. New-Passw.rd8

 

Article about postmaster emails

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Just wondering it like in ny case someone you’ve been in a relationship with for 20 year and I trusted dacides tour every thing in there name over a two year period I And because they know my details and I was unawere that there were doing so like they she has even been here and maded my mail and micosoft account redirected to her how do I fix that and who comferms what they are say is true I’m mean she uses my ph all the time I trusted her
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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

And I’m talking about 4 houses and. Bueness two kids now 17 and18
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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

 
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Level 1: Cadet

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

Theres not a lot I can do if I can’t get my information because someone has tolled tails about me for there own benefit and been male just makes it harder lot of support for woman but not so much aussie blokes
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Level 24: Supreme Being
Level 24: Supreme Being

Re: spam emails from Postmaster@bpe.nexus.telstra.com.au

@Markpetersen

 

If you are the legal owner of the Telstra account you can call billing and request her to be removed as a contact off the account. That way she is unable to call up and make any changes to your account. Afterwards you can then change your bigpond password/s

 

to remove email forwarding from telstra mail:

https://crowdsupport.telstra.com.au/t5/Telstra-or-BigPond-Email/How-to-auto-forward-incoming-Telstra...

uncheck the box

 

for microsoft account forwarding:

https://www.lifewire.com/forward-outlook-mail-1170648

just remove the existing forwarding

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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