Level 1: Cadet

Technical contact for ESP email delivery

Hi guys,


We're a prominent Australian ESP and we're running into delivery issues, particularly for our clients in the banking and government sectors.


Can someone please get in contact with me regarding a point of contact for these kinds of issues? 

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Telstra (Retired)
Telstra (Retired)

Re: Technical contact for ESP email delivery

Hi pvd2


I can raise a request to our engineers to have the IP address added to our mass mailer list. So that I can do this, can you please provide me with the following information in a private message?


• Sample dates & times of when the error is happening and which error you are receiving 

• Sending domain/address

• If you are attempting to send to addresses at bigpond.com or bigpond.net.au or both.

• An approximate of the volume of emails that are attempting to send per hour to us.

• The source IP of the sending server if possible.

• Justification of the request

• Contact details


Once I receive this information, I will raise an escalation and will provide you with updates as I receive them.


- AlistairQWA

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