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Level 1: Cadet

Unable to Add email account

I am trying to set up Microsoft Outlook with my Bigpond email account it prompts me for my account and password, which I enter.

 

I then receive the following message "An encrypted connection to yor mail server is not available. Clik Next to attempt using an unencrypted connection."

 

I choose Next> and receive the following message "We are having trouble connecting to your account. Verify the settings below and make changes if necessary""

 

The email address that is shown matches the one I have entered so I Retry. Again it doesn't seem to work.

 

What can I do

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: Unable to Add email account

Hey there ssheppar

 

Here's a link on how to setup outlook 07 and above. 

 

http://go.telstra.com.au/helpandsupport/-/ms-outlook-2007-and-above

 

Let us know how you go.

 

- Jon 

 

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