Unable to manage additional email addresses

[Bearclan]

I followed the link and instructions but still do not have access to manage my additional email addresses and passwords.

[SteveW_52]

Which link and instructions? in My Account in a browser or in the My Telstra app on you device?

[SteveW_52]

Email addresses are now under your profile (stylised head/shoulders) in My Account or the My Telstra app..

They should be easy to see in those places..

[Bearclan]

Yes I have found the area but when I go to change the 'Password' for one of my email addresses it only prompts for 'Profile Reset Password' 

Not too many devices Stevo52, just convoluted process to manage a simple task. And for the record I am a Telstra customer, have been for over 30 years. Maybe good idea to stay out of the conversation if you cannot value add!! 

[SteveW_52]

@Bearclan   of course, I should have known all that from your simple message...  which wasn't a "conversation" from where I sat - just a single comment out of the blue, that I queried..  good luck to you from here on..

[Jupiter]

@Bearclan you should be made aware then that Crowdsupport is a public forum (been around for over 10 years) that is not an official Telstra support channel, but a forum where customers attempt to assist other customers.

If you do not want assistance from anybody other than a Telstra employee who is working in their official capacity, please use the appropriate channels.

FYI: send a message using the My Telstra app on your mobile phone (the blue icon at the bottom right of the Get Help screen). If the bot doesn't understand your query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response, but you will receive a notification through your mobile.

Note: I wouldn't be at all surprised if the consultant you chat with gives you the same information the @SteveW_52 gave you.