Mish65
Level 1: Cadet

Unable to open email

I get the following message when trying to accesss my emails. An error occurred while loading message body

I have tried unsuccessfully on 4 different devices and get the same message on all of them

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1 REPLY 1
Shellock
Telstra (Retired)
Telstra (Retired)

Re: Unable to open email

You mentioned that you used four different devices to access your emails. Can you confirm if you were accessing your emails via Webmail or an email app? If you were using webmail, did you use the same browser on each device? 

 

We recommend using IMAP as it will sync changes with the server so you can access your email on multiple devices. Emails stored in all folders will also be sync’d.

 

We have guides to setup Telstra Mail on most mobile devices here https://www.telstra.com.au/support/category/email/telstra-mail/set-up-telstra-mail-on-your-device

 

And for desktop applications;

https://www.telstra.com.au/support/category/email/set-up0/set-up-telstra-mail-on-mac-osx-10.10-and-a...

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-outlook-2016

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-outlook-express-wind...

https://www.telstra.com.au/support/category/email/set-up/set-up-telstra-mail-on-windows-live-mail

https://www.telstra.com.au/support/category/email/telstra-mail/set-up-telstra-email-on-windows-mail-...

 

Or for an alternative client the recommended settings are;

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

- Shelly

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