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Re: Unable to open email
You mentioned that you used four different devices to access your emails. Can you confirm if you were accessing your emails via Webmail or an email app? If you were using webmail, did you use the same browser on each device?
We recommend using IMAP as it will sync changes with the server so you can access your email on multiple devices. Emails stored in all folders will also be sync’d.
We have guides to setup Telstra Mail on most mobile devices here https://www.telstra.com.au/support/category/email/telstra-mail/set-up-telstra-mail-on-your-device
And for desktop applications;
Or for an alternative client the recommended settings are;
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