Unable to reach email provider/ Outlook.live/ windows 10

[Davo6970]

I have a new laptop and have the 'Mail' program that comes standard with Windows 10. I think I have successfully set it up. (Don't like it though). One problem with it is I get a repeated message that my icloud settings need fixing. HOW and what are the settings I should be using? Next issue is that I want to use outlook which seems to be on the laptop however it's not receiving any e-mail although I could send e-mail I try to use the syncing method but I receive the message @we were unable to reach your e-mail provider. Check your server settings or try later." I have internet connection, I have tried later multiple times and I just aren't sure that the settings are right or wrong. I HAVE SPENT DAYS ON THIS AND TO MAKE THINGS WORSE I AM OVERSEAS TRYING TO GET THIS SORTED HELP

[DingoDan]

Hey Davo6970,

I'm sorry to hear of the issues with having your email set up on this new laptop and apologise for any inconvenience this has caused I do have the following settings for having this email address set up correctly on this email platform at 

https://tel.st/zs5f6

As you are overseas it may also be best to use the Webmail service to send and receive emails until you return home. This can be accessed from the account services site at 

https://tel.st/nnzvh

[Davo6970]

No luck DingoDan

Same bloody message

This problem is occurring via the office outlook mail program.

The other issue is:-

I am getting bigpond email via 'Mail', that's all good, but I want to use Office. That doesn't seem possible at the moment.

But 'Mail' will not receive or send icloud email.

Frustrating to be sure.

[DingoDan]

I'm sorry to hear of the continued issues with this email service

The next step to receive further assistance with these issues would be with our tech team. They can be reached via our Live Chat service after 9am EST Mon-Sun at

https://tel.st/4gb4v

Let us know how you go. 

[shooterau]

Forget the settings they maybe right but a few of us are having syncing problem and getting the same message Bigpond knows about it but not all the support people for some reason maybe because NBN is involved they are working on it so they tell me 

[shooterau]

They know about the issue and claim to be working on it hopeful for it to be fixed soon

[shooterau]

Dingo Dan Live chat will check it for you and go into remote access and then tell you Oh we only do Limited support for outlook have tried a few different Live chat Tech Better going to Bigpond Assurance Team some of them seem to know about the problem but not how to fix it as yet I have it with the Platinum team waiting for them to get back with a fix

[Davo6970]

Thanks Shooterau.

Seems to be consistent with all the responses I viewed prior to posting here myself. Bloody annoying but this seems to be the 'norm'

[shooterau]

Right Chris try this it worked for me Go into Outlook when you try to set up your Email Type in Name Email Password forget incoming settings Just put in Outgoing smtp.telstra.com 465 Ok try that see how you go

[Davo6970]

Shooterau,

Is this what you'd expect to see as I am having issues.

I don't think I'm entering the right Info.

Not sure about 'Display name'.

I'm entering my Bigpond address in 'email address' then password.

Do I then tick the manually configure box before pressing 'ok'?????

[shooterau]

Display name that is what people will see when they receive your email

Email Address

Password 

Manually

Ok

Then no Imap or Pop incoming

Go to outgoing and type in 

smtp.telstra.com

465

Then Ok

It should put your email Address in Manage Accounts and you should be set to Go

Fingers Crossed

[Davo6970]

Shooterau

One question. What do you put in as your 'username'? There's a box for that too.

And do you leave the pre-filled incoming port as is?

Regardless, I did all of the above but the ok button won't come alive so all I can do is cancel

This is ridiculous.

[shooterau]

Username is your email address and password from your service provider Click Manually then Ok leave the Incoming empty if it puts the details in backspace them out only use outgoing email server smtp.telstra.com 465 then ok and it should work

[IvanS]

Hi @Davo6970,

Have you been able to have any success with the further details shooterau has mentioned? 

[Davo6970]

Unfortunately this is not working

The 'ok' box will not activate again. Ie. allow me to select 'ok'

[Davo6970]

Unfortunately no it's not working
The 'ok' box will not activate again. Ie. allow me to select 'ok'

[IvanS]

Is the issue specific to the email set up on Outlook? 

[Davo6970]

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@IvanS wrote:

Is the issue specific to the email set up on Outlook? 

Yes Ivan,
Bigpond and icloud are working fine with Windows mail but when I try to set them up on outlook...….No go
Is this then someone else's issue?

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