Webmail and Firefox

[bandit-joe]

I am able to sign in to webmail using Firefox, but when it goes to the page showing the emails, I am just getting the 3 flashing square dots, not going any further, everything was fine a couple of days ago. I am using windows 10

[Ozmoz]

Hi @bandit-joe 

When was the last time you cleaned your browser temp/cookie files?

You can google how to do that if you are unsure.

[bandit-joe]

They were cleared yesterday, tried again today, still the same

[Ozmoz]

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@bandit-joe wrote:

They were cleared yesterday, tried again today, still the same

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Hi @bandit-joe 

I don't have firefox so I can't check it.

I'll ping a couple of other helpful Brains Trust guys and see if they can test their accounts out @cf4 @Jupiter 

If there is an issue we can pass it on further up the chain.

[Jupiter]

I can't check as I don't use Telstra mail, but you could try using a different browser first and see if the messages load. That will help to check to see if it is a browser specific or server/account issue. 

[cf4]

Web mail is working okay using Firefox on my Windows 10 laptop. If web mail works okay with another browser try uninstalling and reinstalling Firefox.

[Ozmoz]

Thanks for testing it out @cf4 

Yes @Jupiter it's looking more like a server/account issue.

@bandit-joe You need to try a different browser to confirm if the same result then you will need to contact support as nothing else can be done/tested on Crowd Support.

I did test mine via Chrome before I posted my first response and it was working for me.

Due to the temporary COVID-19 support issues, it is best at this time to chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

https://www.telstra.com.au/mytelstra

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

[bandit-joe · Accepted solution]

I ended up doing a system restore, that solved it