Brido
Level 1: Cadet

Webmail login issue.

Hi I cannot get access to my emails at the moment . Been the same all day. When I go through my favourites , I can eventually get the log in page then after that , the screen is blank with the address bar at the top continuing flashing back and forth with my big pond address . Every other website is fine , just bigpond .
Any help would be appreciated.

Thanks

Brido

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2 REPLIES 2
JordanR
Telstra Platinum
Telstra Platinum

Re: Webmail login issue.

Hey @Brido,

 

I would recommend disabling IPv6 and seeing if it has any luck resolving the issue. To disable IPv6 on a windows computer start by opening Control Panel --> Network and Sharing Center --> Change adapter settings (top left) then right click on your network adapter (depending if you are connected via WiFi or Ethernet) and click Properties --> untick Internet Protocol Version 6 and click ok. 

To do the same on a Mac go to Preferences --> Network --> Ethernet(or WiFi) --> Advanced --> TCP/IP tab --> Configure IPv6 --> Off or Link-Local only.

Jordan

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Shellock
Telstra (Retired)
Telstra (Retired)

Re: Webmail login issue.

Hi Brido,

 

In most instances when I hear customers have this issue, a restart of the computer resolves the issue, particularly if it is only the Telstra websites that are affected. 

 

Or you can do what JordanR suggested. 

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