CHoops
Level 2: Rookie

webmail only shows 10 emails

I am trying to view emails on webmail but only shows last 10 emails received. I need to view the last month or at least the last 2 weeks. I know they haven't been deleted in Outlook but I'm not near my pc so am forced to use webmail, can someone please tell me how to fix this issue? 

Clare

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7 REPLIES 7
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: webmail only shows 10 emails

Outlook is probably using a POP3 connection and is configured to delete the server copy of the message once it has been download, hence why you can't see the messages on webmail.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CHoops
Level 2: Rookie

Re: webmail only shows 10 emails

So that's a great explanation... how about a solution?

Clare
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: webmail only shows 10 emails

The only solution in that case is to gain access to the computer that has the emails on.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: webmail only shows 10 emails

For a more permanent fix, (you still need to be able to access your computer) you will either need to change your email settings in Outlook to not delete the messages after it downloads them, or change over your email settings in Outlook so that it uses IMAP (and do the same on any mobile devices as well) and then your emails will remain in sync on all devices (and webmail).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
CHoops
Level 2: Rookie

Re: webmail only shows 10 emails

I have access to that computer it's just quicker and easier to view on my phone. 

Clare
CHoops
Level 2: Rookie

Re: webmail only shows 10 emails

OK that sounds like a solution... so where do I find those settings and is there any reason why I shouldn't change them as suggested? ? 

Clare
Dowser
Level 21: Augmented
Level 21: Augmented

Re: webmail only shows 10 emails


@CHoops wrote:

OK that sounds like a solution... so where do I find those settings and is there any reason why I shouldn't change them as suggested? ? 


You can download the Outlook app for your phone.

Here’s a Telstra page that has instructions on how to configure it 

https://www.telstra.com.au/support/category/email/how-to

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