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Level 1: Cadet

Webmail password reset

I am trying to reset the password of one of my 4 webmail accounts (not the primary account that our account or Telstra id is tied to. In typical Telstra fashion this poorly designed help and support loops around to nowhere.

 

when I select forget password it just wants to reset my telstraID not my subsidiary webmail account. Can someone please help as I can only access webmail in my iPhone where the webmail was originally installed 

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1 REPLY 1
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Level 1: Cadet

Re: Webmail password reset

Hi, 
I'm having the same issue - I have an older email address and I can't get onto anyone to reset the password.

Trying to use the chat function but it says the operators only work between 7am and 9pm AEST.

It's currently 11:16am on Monday morning.

Did you get your issue resolved?

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