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Level 2: Rookie

When will Telstra webmail loading issue be fixed - it's been over a month

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I have been watching the forums but have not seen any answers. We rely on webmail for our business and personal emails and have tried forwarding them all to another email without success. Please advise how we can access our emails ASAP as we have not been able to load them for over a month and are missing bills and business requests. Thank you

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Level 25: The Singularity
Level 25: The Singularity
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Re: When will Telstra webmail loading issue be fixed - it's been over a month

I will point out that Telstra Webmail is not a suitable product for business purposes and you should look at proper business grade hosting (there are some quite affordable options out there).

 

But to get to your emails, you will need to use an app such as Outlook or Thuderbird (which is free). Instructions on how to set them up can be found in the links included in the message from the outages page (see below).

 

Some customers attempting to login into webmail (email.telstra.com) may be experiencing delays in sending, receiving or webmail loading during busy periods of the day. This is because one of our email servers is currently experiencing technical issues. The situation has been improving, however we are aware that some customers may still be experiencing delays. As an alternative customers can access their BigPond email through mail programs via the PC, Tablet or Phone. For guides on how to set this up, please visit: https://www.telstra.com.au/support/category/email/how-to/set-up-windows (Windows) https://www.telstra.com.au/support/category/email/how-to/set-up-mac (Mac) or https://www.telstra.com.au/support/category/email/how-to/set-up-mobile (Mobile). If you are still experiencing issues please contact us for assistance via https://tel.st/75wrx

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: When will Telstra webmail loading issue be fixed - it's been over a month

I will point out that Telstra Webmail is not a suitable product for business purposes and you should look at proper business grade hosting (there are some quite affordable options out there).

 

But to get to your emails, you will need to use an app such as Outlook or Thuderbird (which is free). Instructions on how to set them up can be found in the links included in the message from the outages page (see below).

 

Some customers attempting to login into webmail (email.telstra.com) may be experiencing delays in sending, receiving or webmail loading during busy periods of the day. This is because one of our email servers is currently experiencing technical issues. The situation has been improving, however we are aware that some customers may still be experiencing delays. As an alternative customers can access their BigPond email through mail programs via the PC, Tablet or Phone. For guides on how to set this up, please visit: https://www.telstra.com.au/support/category/email/how-to/set-up-windows (Windows) https://www.telstra.com.au/support/category/email/how-to/set-up-mac (Mac) or https://www.telstra.com.au/support/category/email/how-to/set-up-mobile (Mobile). If you are still experiencing issues please contact us for assistance via https://tel.st/75wrx

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Level 9: Captain

Re: When will Telstra webmail loading issue be fixed - it's been over a month

If you follow Jupiter’s advice, be sure to use the IMAP  settings (rather than POP) so that you can access your emails across multiple devices in a synchronised fashion.

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Level 1: Cadet

Re: When will Telstra webmail loading issue be fixed - it's been over a month

I can live with the slowness for the moment but at the beginning I lost a folder "Insurance" and have tried to find any of it in Trash.  How do I get my folder back?  I need it.  Please help

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Level 3: Gumshoe

Re: When will Telstra webmail loading issue be fixed - it's been over a month

I have been using Outlook for Mac using the pop3 server (this is a deliberate choice based on the way I want to store my messages).

I stopped syncing to this account due to the server issues.

If I create a new imap account to sync with the server, will the pop3 account be affected?

I would like to keep the messages that I have selectively saved in the pop3 folders. Then if I only sync the imap account, all the server messages (even old ones I had deleted from 18 months ago, but somehow are reappearing over and over again) will be dumped into the inbox, and then I will be able to 'bulk' delete them. The messages I would have wanted to keep will still be in the pop3 account.

Is my thinking correct? Will it work?

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Level 1: Cadet

Re: When will Telstra webmail loading issue be fixed - it's been over a month

Not really a satisfactory response - Bigpond had been working quite satisfactorily for the business and personal emailing that I required for over a decade, there is now an issue that was not there previously and it is not being rectified. The complex solution of rerouting emails to another source which by the way is so convoluted I defy anyone but the most technically minded to be able to negotiate it, is a poor excuse for not being able to fix the issue. You have been providing a service that people have had faith in and become reliant on and designed their lives around and then pull the rug form under them. It's simply not good enough and it feels like Telstra is actually falling apart in the new Covid world where in fact they are one of the best placed businesses to shine a this time.

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Level 1: Cadet

Re: When will Telstra webmail loading issue be fixed - it's been over a month

Even when using Mac Mail, the downloads are painfully slow, 6 weeks is more than enough time to fix your server issues Telstra, you will lose customers

 

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Level 9: Captain

Re: When will Telstra webmail loading issue be fixed - it's been over a month

What is interesting is the email outage page at 
https://outages.telstra.com/#/email?pageSource=home

states “There are no confirmed interruptions”

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Level 1: Cadet

Re: When will Telstra webmail loading issue be fixed - it's been over a month

I'm not sure how you get that reply when your company repeatedly says they have an issue with certain servers. I cannot use Webmail, it times out and does not load all my emails, and it affects the speed of mail downloads to my Mac and Iphones. You guys really need to get it together.

 

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Level 25: The Singularity
Level 25: The Singularity

Re: When will Telstra webmail loading issue be fixed - it's been over a month

The notice is at the top of outages.telstra.com

Not sure why it's not showing on the actual email page. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 9: Captain

Re: When will Telstra webmail loading issue be fixed - it's been over a month


@Jupiter wrote:

The notice is at the top of outages.telstra.com

Not sure why it's not showing on the actual email page. 


Yes, I saw that.

When will the outage issues be finalised?.

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