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Level 1: Cadet

Why is my email blocked?

Answered

Hello,

 

 

I look after the website for a children's sports club.  Currently BigPond is rejecting any email which contains our domain name.

 

"bigpond.net.au suspects your message is spam and rejected it"

 

Our website was hacked and blacklisted over a week ago, but has been cleaned up and locked down and is cleared from any blacklisting for several days now according to sucuri net.   It was not on the Spamhaus blacklist.

 

Who do I contact at Telstra to get through to them that it is safe to remove our site from their email filtering? 

 

The recipient whose email was blocked has contacted Telstra and was told to contact the web host NetRegistry.  The support staff at NetRegistry say the domain is not blacklisted, the server is not blacklisted, and we need to contact Telstra.

 

Thanks,

Mel

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: Why is my email blocked?

Please send me a personal message with the domain name and I can take a look.

 

Thanks.

View solution in original post

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Why is my email blocked?

@Fleming may be able to help with this one

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Telstra Products & Services Team
Telstra Products & Services Team
Accepted Solution

Re: Why is my email blocked?

Please send me a personal message with the domain name and I can take a look.

 

Thanks.

View solution in original post

Level 1: Cadet

Re: Why is my email blocked?

Thanks for your help in removing the domain from email blacklist. Emails are flowing through to bigpond recipient again.

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